IT Service Delivery Manager Desired Experience – 3+yrs Company Location -New Delhi 110030 (Work from Office) Job Description As an IT Service Delivery Manager, the candidate is responsible for managing the delivery of IT services to clients and ensuring that these services meet the agreed-upon Service Level Agreements (SLAs). The role involves overseeing the delivery of all IT services including incident management, problem management, change management, and configuration management. Developing and implementing service delivery strategies, policies, and procedures to ensure the effective and efficient delivery of IT services. Ensuring that IT services meet or exceed customer expectations in terms of quality, timeliness, and cost. Building and maintaining strong relationships with customers and other stakeholders, ensuring that their need
Skills
it services, Service Delivery, ERP, configuration management
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