Wildcard Techno Services Pvt Ltd Looking for IT Executive / Engineer at Kolkata, West Bengal Full Time

Key Responsibilities: •

Design, install, configure, operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.

Must have extensive knowledge of video infrastructure and endpoint equipment.

Schedule, setup, and disconnect video conferences for internal and external meetings.

Provide video conferencing event planning production packets consisting of logistics, test plans, configuration drawings, and other necessary information working with other cross-functional teams.

Troubleshoot and resolve video conferencing and event service incidents, including RMA’s, and hardware/software issues.

Maintain currency and provide recommendations for new technologies.

Work with 3rd party vendors to troubleshoot issues and perform root cause analysis.

Process service requests within the Video and Event Services area.

Adhering to SLAs and maintain maximum uptime for the video conferencing environment and event services.

Strong written and verbal communication skills and the ability to communicate clearly and professionally with end users, the IT Video Team, Executives, and IT management.

Collaborate with operations and support teams to provide direction/support, streamline processes, improve efficiencies, and enhance the overall user experience.

Create internal and end-user documentation for supported architecture and operations.

Produce Run of Show documents, attendance reports, IT equipment readiness checklist and other items for Audio Video production team.

Conduct equipment audits, as necessary.

Must be a self-starter with the ability to work independently and as part of a team.

Manage multiple deadlines and prioritize projects accordingly. •

Mentoring/Training team members.

Job Type: Full-time

Day range:

• Monday to Friday
• Weekend availability

Shift: