Wildcard Techno Services Pvt Ltd Looking for IT Support Officer at New Town, Kolkata, West Bengal Full Time

WHAT YOU LL DO:

• Primary on-site technician with the knowledge and skillset to fix 99% of issues in rooms

• Primary user-facing POC for all VC related issues

• Provide strong client level support to users, with a predisposition to de-escalate technical fails

• Perform break fix (user reported incident) tasks within target SLA response window

• Perform maintenance and repair tasks on all VC gear to maintain 99% uptime and address all primary issues

• Maintain accurate tagging and data entry of all tasks, projects, and requests performed

• Form strong XFN partnerships with local Helpdesk, Facilities, Events, Executive Support, and EA s of high profile staff.

• White glove VC technical support for C-suite and high level management

• Provide VC focused support for high profile events

• RCA reported network related call escalation issues

• Active monitoring of local and global VC Endpoints and related hardware

• Assist, train, and advise Tier 1 technicians of signal flow and inspections best practices

• Initiate TAC cases and vendor RMA s for equipment

• Advise and QC integrators of client installation standards

• Partner with OTD New Builds DPM s to provision and deploy all VC and VIO related equipment in new office locations

• Track inventory of on-site supplies, consumables, and assets

• Maintain up to date knowledge of relevant industry standard hardware as well as client proprietary tools

WHAT YOU NEED TO SUCCEED:

• Ability to be self-motivated and accountable in a fast-pace, independent environment

• Ability to think creatively as well as methodically regarding technical issues

• Knowledge of Cisco, Yealink, Crestron, Extron, Shure, Clearone, and other AV/VC related hardware and signal flow

• Strong interpersonal, customer service, and conflict resolution skills

• Willingness to learn and adapt to client culture

• Ability to work both independently as well as with a team

• Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work

Job Types: Full-time, Regular / Permanent

Pay: ₹8,086.00 – ₹15,000.00 per month

Schedule:

Education:

Experience:

• total work: 1 year (Required)

Language:

Willingness to travel:

Expected Start Date: 16/08/2022