Responsibilities Key Responsibilities in the role:
Customer Project Management
•Ensuring that the order has all the required information and can fulfil the order in thespecified timeframe.
•Completing the Discovery phase.
•Coordinating with the customers and the internal teams to complete the project in atimely manner
•Creating Project Plans and sending regular reports to the customers
Customer Service
•Receiving calls (whenever requested) and resolving cases escalated by the customers aswell as resolving cases escalated by First Level Support
•Ensuring we provide solution within an optimal time frame
•Logging all activities against the customer account/cases
•Ensuring service is paid for
•Documenting problem and resolution using Knowledgebase Articles for quickreference/response in future
•Creating/Modifying Crystal reports
Training
•Planning, packaging and delivering trainings for customers remotely or onsite
•Get the customer acclimatised with the workings of Windowmaker (using trials and demoswith programs and data on the Terminal Server)
•Preparing presentations and videos for the complex options
•Training First Level Support
Management
•Regular daily/weekly reports to the management
Data Projects
•Analyze and create Project specifications
•Data Setup based on specifications.
•Code/Release Testing and quality assurance
•Maintain standards compliance
Qualification and Experience
Engineering graduate with basic computer knowledge, preferably in software
Min 1 year of Experience of Customer Support (Freshers with Good Communication can also apply)
Soft Skills
Job Types: Full-time, Regular / Permanent
Shift:
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