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IT Manager
Wintech Services ( India) Private Limited Hiring For IT Manager at Nasik Full Time
JOB DESCRIPTION
IT – Manager
Job Summary:
Responsible for managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving.
Effectively manage helpdesk teams to ensure that all tickets raised are closed within SLA agreed with user. Manages or assists in the management, planning, organization, and implementation of IT projects. Developing descriptions for project justification, plans, roles, responsibilities. Ensuring effective communication flow among business process owners, project team members and all IT functions who participate and affect the results of the project Dev effort.
Responsibilities: Routine
Managing day-to-day IT operations including monitoring system performance, configuration, maintenance, and repair.
Ensuring that records of system downtime and equipment inventory are properly maintained.
Prepare a monthly report regarding the systems and issues related to smooth operation of application software. -MRM
Troubleshooting as required, which further leads to problem-solving efforts often involving outside vendors and other support personnel and organizations
Carry out the repairs and maintenance of all PCs, printers, telephones, interactive system, Biometric system, CCTV, Barcode printers, barcode scanners and server.
Ensuring high availability and acceptable levels of performance of mission-critical host computer resources-PRI lines, Internet lease Lines
Respond and provides end-user support to all user’s request, tickets, and provide them with adequate support
Administering and supporting core Microsoft, Cisco, Azure technologies
Handling computer host systems including hardware, software, and equipment such as CCTV system, uninterrupted power system (UPS), Telephone EPABX system and Biometric system
Mentoring and training team members on existing and new technologies
People management, project management and ensure to follow-up, track calls till closures
Plant Support on Production Assets
SCADA of RF Lines, Slitter Rewinder operation managing and handling integration between operational technology and IT with different network.
IT – Manager
Job Summary:
Responsible for managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving.
Effectively manage helpdesk teams to ensure that all tickets raised are closed within SLA agreed with user. Manages or assists in the management, planning, organization, and implementation of IT projects. Developing descriptions for project justification, plans, roles, responsibilities. Ensuring effective communication flow among business process owners, project team members and all IT functions who participate and affect the results of the project Dev effort.
Responsibilities: Routine
Managing day-to-day IT operations including monitoring system performance, configuration, maintenance, and repair.
Ensuring that records of system downtime and equipment inventory are properly maintained.
Prepare a monthly report regarding the systems and issues related to smooth operation of application software. -MRM
Troubleshooting as required, which further leads to problem-solving efforts often involving outside vendors and other support personnel and organizations
Carry out the repairs and maintenance of all PCs, printers, telephones, interactive system, Biometric system, CCTV, Barcode printers, barcode scanners and server.
Ensuring high availability and acceptable levels of performance of mission-critical host computer resources-PRI lines, Internet lease Lines
Respond and provides end-user support to all user’s request, tickets, and provide them with adequate support
Administering and supporting core Microsoft, Cisco, Azure technologies
Handling computer host systems including hardware, software, and equipment such as CCTV system, uninterrupted power system (UPS), Telephone EPABX system and Biometric system
Mentoring and training team members on existing and new technologies
People management, project management and ensure to follow-up, track calls till closures
Plant Support on Production Assets
SCADA of RF Lines, Slitter Rewinder operation managing and handling integration between operational technology and IT with different network.
SCADA Software management and Coordination and integration with Third party software and scanner operations and maintenance and supporting Production crew
Securing SCADA Net work and supporting for trouble shooting
All Production printers supported on SCADA environment, consumable maintenance and its availability for production
All scanners maintenance and its availability for Warehouse team
Vision System integration and its support services for Engg
Working with Wonderware application and its Trouble shooting
C. Project Support and Implementation
Designs network topologies by evaluating design options; specifying network architecture; rendering prints; preparing logical diagrams; submitting design plan for review.
Resolves design and installation problems by evaluating design errors with technicians; modifying installation methods; documenting corrective actions.
Assisting with hardware, firewall, telecom, and software vendor evaluation, recommendation, and negotiations
Developing procedures to maintain security and protect systems from unauthorized use and acts of nature.
Developing Std Operating procedures, programs, and documentation for backup and restoration of host operating systems and host-based applications.
Implementation of ISO 27000-1 and Cybervadis
Inhouse development of applications on Share point or power Apps or co-ordinations with application developers for New requirements
Certifications (Like to have):
PMP, CCNA, Fortinet NSE2 or equivalent experience
Education and Experience:
Graduate plus 12-14 professional experience;
Skill Required:
Windows Server, VMware, SharePoint, Networking, License Management, Software management, Server Management, EPBX, CCTV IPSEC VPNs, Layer2/3 switching, firewall security, Barcode printers, FortiGate & Cisco WIFI Access Point, FortiGate Firewall, IBM Servers, Hardware troubleshooting, Barcode Scanner, Active Directory, DHCP and DNS server, SCADA Network, operation technology (OT), O365 Administration, Email Security, Vendor Management.
