Log In
Sign Up
Software Developer
Wipro Limited Looking for SD – Remote Desktop Support-Executive at New Delhi, Delhi Full Time
 Overview:
tMinimum 3 years of Operations/Quality experience in IT Managed Services/Service desk area n tUnderstanding and Implementation of ITIL concepts based on experience or certification n tTo ensure action plans, targets and deadlines are issued where gaps are identified through the audit process to ensure compliance. n tAbility to understand the dynamical infrastructure and adopt to changes as and when required n tExpert Communication and speaking skills in order to drive from Process and Communications stand point n tConduct Weekly Calibrations within the team and with Operations n tEnsure Completion of Audits as per set Sample size and share feedback on a daily basis n tHighlight all the gaps across People/Process to Process Owners and other respective stakeholders, post Audits n tConduct Periodic Process refresher trainings n tPropose new ticket templates in-order enable the Operations with appropriate documentation as required n tMaintain 0 escalations from Operations/Stakeholders/Customers n
tMinimum 3 years of Operations/Quality experience in IT Managed Services/Service desk area n tUnderstanding and Implementation of ITIL concepts based on experience or certification n tTo ensure action plans, targets and deadlines are issued where gaps are identified through the audit process to ensure compliance. n tAbility to understand the dynamical infrastructure and adopt to changes as and when required n tExpert Communication and speaking skills in order to drive from Process and Communications stand point n tConduct Weekly Calibrations within the team and with Operations n tEnsure Completion of Audits as per set Sample size and share feedback on a daily basis n tHighlight all the gaps across People/Process to Process Owners and other respective stakeholders, post Audits n tConduct Periodic Process refresher trainings n tPropose new ticket templates in-order enable the Operations with appropriate documentation as required n tMaintain 0 escalations from Operations/Stakeholders/Customers n
Roles & Responsibilities:
“As a Senior Functional Executive, you are completely responsible for end-to-end handling of tasks in respective area of function /support. You are expected to work on areas of complex scope.You should have the ability to respond to detailed queries, apply own judgment independently, to determine a course of action, You should be able to execute independently. You are responsible for coaching and mentoring junior members in the team to help them scale up faster.”
