Wipro Looking for Customer Service Representative at Gurugram, Haryana, India Full Time

Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representative

We are looking for smart professionals with a great attitude to make every single client interaction

delightful

Your Impact as a Customer Service Representative

Customer Service through calls, Chats & emails

Ensure timely and accurate service delivery at defined productivity levels

Build client & domain knowledge to be able to deliver a resolution on the first conversation

 Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level,

handle Time & Customer Effort

Maintain Internal & Client level delivery quality on calls, chats & email conversations

Adhere to Customer Service Attendance & Accountability policies

Execute issue /query resolution and ensure proper documentation & follow-up

Identify, share and support operational improvements

Roles & Responsibilities:

You Bring Knowledge & Expertise Required Experience

Experience 0- 2 yrs

Excellent communication skills

Internal to Wipro

Should be flexible to work in rotational shifts

Proficient in computer usage and Basic knowledge on MS Office

Defined career roadmap which offers growth opportunities

Performance based incentive program**

Investment in talent development and skills enhancement

Work life balance with 5 day work week

Collaborative environment with best in class professionals

Focus on colleague engagement and fun@work

Depends on Process/Client alignment

Qualifications:

Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)

Full time MBA, BE, and B-Tech graduates with minimum 6 months of BPO experience

Undergraduate (Except pursuing any regular course/technical course, pursuing course with

specialization in Stats, Maths, Hons & Eco Hons, current year 12th Pass out)

HWS (Empl Helpdesk))