Roles and Responsibilities:
You will be working at night with engineers, customers, and the CEO to understand the concepts and requirements.
You will be responsible for testing, deploying tests for, and debugging the hardware and software for the products offered by WiseDV.
You will also be responsible for supporting customers and developing the advanced technologies for the products offered by WiseDV.
Testing of new features developed by developers during your free time.
When developers inform that any feature is working fine then deploy a newly developed or updated feature on the customer’s computer. Necessary training will be provided.
To make Proper Documentation.
The company has a Service Level Agreement with the customers, the support engineer must reply to the customer within 5 minutes. It is a must to respond and fix/troubleshoot issues as soon as possible / or refer to documents.
Any issue reported by a customer must be resolved in 15 to 20 minutes. If it can not be fixed, immediately ask seniors. Use your troubleshooting skills to fix the issue. Remember what is taught. Make a note when anyone trains you.
when required, you will be coordinating project activities with WiseDV’s resources.
Candidate Profile:
Good Written English Language skills
Good problem-solving skills
Quick Learner
Understanding Video / Audio Quality and Networking protocols is beneficial
Education: Diploma / Degree in IT / Computer Science / EC/Electronics/BCA/MCA/BSC/MSC
Ability to work in part or full night shift
Experience: 0 to 5 years
Compensation/Salary: As per industry standard.
E-mail: [email protected] and [email protected]