Driving, development & maintain the Incident Management process & associated process
Additional Information
Excellent verbal and written communication skills
An active / empathic listener
Excellent organisational skills with the ability to multi-task
Ability to manage own time effectively and to be prompt and punctual
Experience of working effectively within a team and collaborating with others to achieve a goal
Demonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniques
Drive, self-motivation and ability to work under own initiative
Knowledge and understanding of best practice frameworks for the delivery of IT services
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