WNS India Looking for REF29012T – Windows Server Support – 6-8 years – AM – Mumbai – Enterprise IT at Mumbai, Maharashtra Full Time

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Website : www.wns.com

Job Description

Skill / Special Skill:
a. Having a minimum of 7+ years of Experience in Managing Physical and Virtual Servers in a large environment typically 300+ Servers.

b. Should be expert in Server Hardware and OS troubleshooting with ability to resolve issues in the lowest possible time.

c. Experience in handling Servers across multiple OS flavours.

d. Knowledge of configuration and troubleshooting of Hardware RAID levels.

e. Ability to handle escalations and manage environment single handedly whenever required.

f. Provide RCA for Technical issues.

g. Experience in tracking server activity, performing upgrades of software, addressing technical problems.

h. Working experience of HyperV and Vmware technologies and Windows Security updates.

i. Ability to face various audits.

j. Ability to prepare Technical SOP’s and bring in improvements.

k. Good Documentation Skills preferred.

l. Knowledge of networking fundamentals.

m. Knowledge of ITIL Preferred.

n. Knowledge of Cloud Technologies preferred.

Qualifications

Qualifications:
Any Graduate / BSc.IT, BCA, B.E.

Additional Information

Key accountability

• Technical expertise on Servers
• Mentoring Shift Engineers
• Ready to work in shift or off hours whenever required
• Ability to create template based doc. Such as SOPs, RCA
• Escalation and troubleshooting of Infrastructure specific incidents from Service Desk & Incident Management.
• Maintaining and updating infrastructure design/build document sets • Should have worked under ITIL Framework.