Wolters Kluwer Looking for IT Operations Manager (Technical Lead) at Pune, Maharashtra Full Time

Position Overview:
The IT Operations Team is a part of Wolters Kluwer Global Business Services (GBS). GBS is designed to provide services to the business units in the areas of technology, sourcing, procurement, legal, finance, and accounting which includes our North American-Accounting Center. These global centers promote team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies. There is a constant endeavor to benchmark against best-in-class industry standards to improve the quality of deliverables, increase cost savings, enhance productivity and reduce time to market for products and applications.

As a member of IT Operations team, you be involved in all aspects of IT automation and monitoring. Associate will be involved in development of IT tools and process automation with a focus on reducing and elimination of manual tasks. As an Automation Engineer, associate will work closely with other business and IT teams to help discover and eliminate problems by gathering requirements and implementing process and technology automation.

Will work Under moderate supervision, designs, develops, tests, debugs and implements moderately complex operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systems. Makes moderately complex modifications to existing software to fit specialized needs and configurations, and maintains program libraries and technical documentation. Assists in planning, scheduling and implementation. Initiates corrective action to stay on schedule. Will lead small teams of 2-4 technical contributors towards results driven objectives for specific projects.

We are looking for Software Engineer/Programmer/IT Automation engineer with the following technical skills

5+ years of relevant IT experience as a system administrator or developer or programmer

2+ years of experience leading small teams of 2-4 contributors on technical projects

PowerShell scripting knowledge is must.

Experience in Python and other scripting language is preferred.

Experience supporting production Infrastructure environments, On-Call support, and working within an ITSM control structure

Experience in use of restful APIs, systems integrations, and their use in automation

Experience with monitoring via API, WMI, SNMP, SSH, and tools (e.g. SolarWinds, New Relic APM, Instana, Splunk, Dynatrace, etc.)

Experience working in both public and private cloud environments

Experience working in various operating systems such as Linux, and Windows Server(preferred)

Practical experience of Datacenter buildouts using automation.

Proven track record in supporting all aspects of technology needs from start-up through maintenance

Demonstrated ability to conceive and deliver a broad range of technology solutions to solve complex global application problems desired

Hands on Experience on Microsoft Azure and Azure Devops.

Knowledge of IAAS/PAAS on Windows Azure Cloud Platform

Knowledge of Azure ILB/AppGateways/Traffic Managers

Worked on On prem Infra to Cloud migration projects.

Troubleshooting issues with Windows servers.

Experience on deploying application like Web apps, Web Services and application hosted on IIS/Azure Service Environments/Azure service Fabric.

Hands on Experience on IIS administration.

Knowledge of application deployment and Build Repo tools like Azure Devops/Teamcity/GIT/Jenkins/Octopus/Bladelogic.

Knowledge on Kubernetes is preferred.

ITIL certified is a preference.

Good Understanding about Networking tools and Network related troubleshooting.

Good understanding on storage and backup administration

Good Understanding and troubleshooting skills on Active Directory

ITIL experience and experience on Release and Build deployment experience

Understanding of app and infra monitoring tools.

Experience on Application Operations and Azure Devops skills are preferred.

RESPONSIBILITIES

As a member of a team, contribute to the design and implementation of IT automation with a focus on service delivery

Leverage development experience to improve upon monitoring and alerting on applications and business processes through use of events, metrics and log analytics with a focus on self-healing

Find area of weakness and drive change utilizing existing tools or creation of new processes

Assist in process of selecting tools that improve IT service while simultaneously working to reduce the quantity of tools in use

Implement automated CI/CD pipelines

Embed with waterfall-centric teams to drive adoption of DevOps practices and tooling

Evangelize automation throughout the software pipeline

Implement dashboards and metrics

Provide team guidance on agile and DevOps practices

Creating and utilizing tools to monitor our applications and services in the cloud including system health indicators, trend identification, and anomaly detection preferably tools provided by Microsoft itself.

Working with development teams to help engineer scalable, reliable, and resilient software running in the cloud.

Analyze and monitor performance bottlenecks and key metrics to optimize software and system performance.

Providing analytics and forecasts for cloud capacity, troubleshooting analysis, and uptime

Design and deploy Azure IaaS and PaaS solution automation based on a range of Azure technologies and services

They will be instrumental in deployment and automation of various workloads to Azure and automation using Azure PowerShell, ARM Templates, Azure Automation

Relationships and engagement:
Implements Team engagement/ good communications with Team and relevant stakeholders, for example handling of incidents; problems and issues; managing resolutions; change management corrective actions and lessons learned collection and dissemination of relevant information. Uses feedback from customers and stake holders for effective work relationship.

Job Qualifications & Experience

Education:
Preferred: Bachelor’s degree in Computer Science, or a related field

Azure/AWS Certified

Windows/Unix Certified

PowerShell scripting is must

Experience

More than 03 years Scripting/programming experience

More than 03 years’ experience within an IT Operations Role

More than 02 years’ experience working with Cloud Computing

More than 02 years’ experience leader a small technical team

Other Knowledge, Skills, Abilities or Certifications:
Experience in migrating services to Public Cloud (Azure)

IT Automation

PowerShell scripting or any other scripting

Soft Skills Required

Excellent analytical and problem-solving abilities

Excellent communication and presentation skills

Strong client-service orientation

Sound business acumen and strategic skills

Excellent oral, written and interpersonal communication skills; including strong presentation skills.

Strong client-service orientation

A positive attitude and the ability to thrive in a collaborative environment.

Outstanding organizational skills

Ability to collaborate effectively at all levels and functions

Seniority:
Technical Leader

Other Duties

Performs other duties as assigned by IT Manager