We are looking for Senior IT Operations Analyst with the following technical skills
Hands-on Experience in Microsoft Azure/AWS and DevOps.
Knowledge of IAAS/PAAS on Windows Azure and AWS Cloud Platform
Knowledge of Azure ILB/AppGateways/Traffic Managers
Worked on On-prem Infra to Cloud migration projects.
Troubleshooting issues with Windows/Linux servers.
Experience in deploying applications like Web apps, Web Services, and applications hosted on IIS/Azure Service Environments/Azure Service Fabric.
Incident and change management process knowledge – ITIL is preferred
Hands-on Experience in IIS administration.
Understanding of various monitoring tools (Eg: Axonius, Zabbix, Opsramp, SCOM, F5, AppDynamics, PRTG, Pagerduty)
Knowledge of application deployment and Build Repo tools like Azure DevOps/Teamcity/GIT/Jenkins/Octopus/Bladelogic.
ITIL certification is a preference.
Good Understanding of Networking tools and Network related troubleshooting.
Good understanding of storage and backup administration
Good Understanding and troubleshooting skills on Active Directory
ITIL experience and experience on Release and Build deployment experience
Understanding of app and infra monitoring tools.
Experience in Application Operations and DevOps skills are preferred.
Powershell/Ansible/Terraform knowledge is preferred.
Essential Duties and Responsibilities:
IT Operations
Uses appropriate tools to deploy and troubleshoot applications and deployments.
Follow all the processes defined by the Business to ensure the expected outcomes
Application installation, management, upgrade, and maintenance.
Effective use of IT infrastructure components and monitors their performance Monitor applications and troubleshoot to ensure 100 % system availability.
Provide Feedback to dev and Qa teams to follow the best application deployment and ITIL processes.
Maintain technical documentation
Relationships and engagement:
Implements Team engagement/ good communications with Team and relevant stakeholders, for example, handling of incidents; problems and issues; managing resolutions; change management corrective actions, and lessons learned collection and dissemination of relevant information. Uses feedback from customers and stakeholders for an effective work relationships.
Job Qualifications & Experience
Education:
Preferred: Bachelor’s degree in Computer Science, or a related field
Preferred Domain Expertise Certificates depending on the role:
Azure Certified
Windows Certified
Experience
More than 05 years IT Experience
More than 05 years’ experience within an IT Operations Role
More than 02 years’ experience working with Cloud Computing
Other Knowledge, Skills, Abilities, or Certifications:
Experience in migrating services to Public Cloud (Azure/AWS)
Soft Skills Required
Excellent analytical and problem-solving abilities
Excellent communication and presentation skills
Strong client-service orientation
Sound business acumen and strategic skills
Excellent oral, written, and interpersonal communication skills; including strong presentation skills.
Strong client-service orientation
A positive attitude and the ability to thrive in a collaborative environment.
Outstanding organizational skills
Ability to collaborate effectively at all levels and functions
Seniority:
Individual Contributor
Other Duties
Performs other duties as assigned by IT Manager
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