Wolters Kluwer Looking for Sr. IT Security Analyst (IAM Operations Engineer) at Pune, Maharashtra Full Time

As the IAM Operations Engineer, you will work on a team of information security professionals and be accountable for performing operations activities to secure access to systems and information at WK. In this role, you will be required to demonstrate proficiency in identity and access concepts as they pertain to every area of security management. Your role will also include interfacing with other business leaders and subject matter experts throughout the organization, responding to 3rd party audits, internal audits, and interfacing with internal business unit IT representatives on global information security initiatives and compliance tasks and projects.

Responsibilities:
Provide IAM operations excellence

Participate in the review and design of IAM solutions to ensure appropriate controls are operationalized

Provide operational support and adoption of new IAM solutions

Demonstrate experience engineering and operations of CyberArk PAS technology in a cloud environment

Demonstrate experience engineering and operations of Single Sign On technology in a cloud environment

Participate in projects and initiatives working with other IAM leads, IAM team members, other architectural, development and engineering teams, service owners, and business stakeholders to provide enterprise IAM solutions.

Provide operational requirements to IAM projects and strategic initiatives related to enhancements and evolution of IAM services.

Operational

Participate in the ongoing operations and enhancements of IAM solutions

Participate in the day-to-day operations of the IAM solutions and services

Participate in a globally distributed operational team

Participate in the identification of service improvement opportunities

Participate in design activities and requirement gathering to ensure operational perspective provided

Participate in defining IAM Operations service levels and service metrics

Monitor the Service ticketing system and work with team members to resolve tickets that are out of SLA

Participate in response activities including working with team members on service restoration activities

Participate in root cause analysis and prepare leadership reports on incidents, resolution, and root cause

Participate in planned change and other maintenance activities

Participate in a 24x7x365 on-call

Actively work on incidents raised by business unites and escalation (as needed)

Maintain SLA’s by resolving incidents and service requests in a timely fashion

Develop and maintains documentation of key operational processes

Participate in audits and other compliance assessment activities

Relationship Management

Mentor and develop other IAM team members

Actively engage and build a network with many teams across the globe including:

Global IAM team leads and team members

Global Technology and Infrastructure teams

Job Qualifications

Bachelor’s Degree in Computer Science/MIS or equivalent

Minimum 5+ years-of demonstrated experience in a role which is Identity and Access management related. 3+ years in professional services with focus on identity and access management (IAM)

Experience working for a global Enterprise company

2+ years of CyberArk PAS engineering and operations experience

2+ years of Single Sign On engineering and operations experience

People management in projects, and direct reports in a matrixed environment

5+ years of hands experience in (automated) conducting provisioning tasks for users, groups and devices.

Proven knowledge and experience regarding architecting and implementing hybrid Identity infrastructure with multiple AD Forests and Azure AD/Office 365.

Experience with Identity Governance Automation tools

Experience with AD Consolidation, IT infrastructure changes during acquisitions, mergers and divestures.

Experience with tooling responsible for user, group, device, attribute and password synchronization.

A well-developed understanding of and appreciation for business needs and a commitment to delivering high-quality, prompt, and efficient service to the business

An ability to communicate complex and technical issues to diverse audiences, orally and in writing, in an easily-understood, authoritative, and actionable manner

Flexible working hours to support a global operation

Understanding of security in cloud environments and a demonstrated understanding of the technical aspects of information security, such as network security, infrastructure security, and application security

Understanding information security & compliance requirements, standards, and regulations

Ability to set and manage priorities judiciously.

Exceptionally self-motivated with a superior analytical, evaluative, and problem-solving abilities.

Knowledge of computer networks, hardware, operating systems, and software including understanding of application and patch development