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Software Developer
World Wide Technology Holding, LLC Looking for Service Desk Analyst at Mumbai, Maharashtra Full Time
2-4 years’ experiencein a Help Desk or Service Desk environment, or equivalent training and education
Excellent customer service, communication, and analytical skills.
Positive, professional, team player attitude.
Strong work ethic and ability to self-motivate.
Ability to organize and prioritize work in a fast-paced, changing environment.
Technical aptitude with a focus on continuous learning and development.
Functional knowledge of Apple and Windows Operating Systems.
Experience with Microsoft Office products.
Preferred certifications: CompTIA A+, Microsoft Certified Desktop Support Technician.
Excellent customer service, communication, and analytical skills.
Positive, professional, team player attitude.
Strong work ethic and ability to self-motivate.
Ability to organize and prioritize work in a fast-paced, changing environment.
Technical aptitude with a focus on continuous learning and development.
Functional knowledge of Apple and Windows Operating Systems.
Experience with Microsoft Office products.
Preferred certifications: CompTIA A+, Microsoft Certified Desktop Support Technician.
Requirements:
World Wide Technology, Inc. has an opportunity available for a Service Desk Analyst in Mumbai, India. The Service Desk Analyst will support internal end users regionally and around the globe for all Information Technology infrastructure components.
Responsibilities:
Assist in the delivery, installation, and setup of new or reallocated technology for employees located within India.
New laptops and hardware for new employees in-region
Hardware refreshes and break/fix for all regional employees
Manage and track inventory of assets through our tracking software in ServiceNow
Provide Hardware/software support to internal employees
Respond to incoming requests via phone and ServiceNow tickets.
Resolve 1st and 2nd level incidents.
Log and update incidents via ServiceNow, our ticket tracking application
Provide incident routing, escalation, and coordination with other teams within the organization.
Administer/Troubleshoot accounts in the following systems: WorkspaceOne, Salesforce, WebEx, Prime Provisioning, Active Directory, Exchange, Sharepoint, Oracle, and various other applications.
Leverage internal (knowledge base) and external (support sites) resources to answer questions and resolve incidents.
Obtain quotes, purchase, and receive standard equipment for use in the regional offices with support of IT Asset Management
Respond to users regarding equipment recovery tasks
Communicate with manufacturers regarding warranty repair
Recycle and retirement of equipment
