WovV Technologies (Division of Techno compass consulting Pvt Ltd) Hiring For Technical Support Executive | Chennai (Fresher’s also Can apply) at Chennai Full Time

Job Description – Technical Support Executive

Location: Chennai

Experience: 0-3 Years (Fresher’s can apply as well)

Key Roles and Responsibilities:

-Mall Onsite Technical Support Executive will work with the Service Delivery Managers to support Software implementation and operation.

-Software is used by a location (mall, foodcourt, airport, etc. ) to capture automated daily sales data from all outlets present in the location

-Candidate will be doing the follow ups, monitoring, and new integrations

-New integration related activities include

-Coordinate with brands and set up slots for utility installation / upgrade

-Ensure the system requirements are present for smooth installation

-Install our software / utility by connecting with brand teams

-Coordination & follow-ups with the retailers towards(New Brand integration) ADSR LIVE

-Monitoring software data includes

-Ensuring Availability of accurate sales data for brands

-Daily coordination for getting the resolutions on time and timely updating of ADSR data

-Sales data collection and upload on portal for select brands

-Analysis of missing data with appropriate reasons on daily basis

-Conduct periodic audits and report findings of the audits

-Assist in root cause analysis of audit findings

-Seek clarification with the Tenants / Concessionaires for data captured but not reflecting in the bill-wise report

-Monitor brand status and correctness of overall data

-Providing timely support and troubleshooting to the Malls/retailers/Project team

-Identify and provide inputs on unique (or) recurring project problems

-Update and maintain knowledge base of all tickets and issues

-Training team on ADSR process, applications & tools

-Handle First Level Escalations

-Develop, support, facilitate and implement a number of projects of moderate , diversity and complexity.

-Identify and monitor project risks through proactive approach to projects

-Daily new live brands (PRE LIVE) huddle call to be conducted with mall team

-Contribute in weekly project huddle call with SDM

Requirements:

-Knowledge on project related information, viz., IIS, FTP, SFTP, Firewall, Antivirus, Cloud Server, Routers and switches.

-Knowledge on software installation through remote connection tools and PoS understanding is a must

-MIS Reporting experience

-Querying / SQL language is a big plus.

-Experience in a similar role or retail operations experience will be preferred

-Preferable – Experience with Point of Sales (POS) systems / applications.

-Able to work independently and efficiently to meet deadlines.

-Ability to Analyze, Research and solve Technical and project related problems.

-Able to promptly answer & support related Phone calls & Emails.

-Self-Motivated, Detail-oriented, organized & Self Driven

-Understanding of Helpdesk Store Support / proven track record and ability to supervise.

-Understanding of Store Infrastructure (basic or advanced)

-Knowledge of databases and network environments is a plus.

-Previous customer service or support and/or basic technical experience required.

-Excellent verbal and written communication skills and interpersonal skills required

-Experience in providing support as helpdesk for Software / Hardware / Networking domain

-Min 1 years of experience in POS Training / implementation and/or support roles ( Preferred )
-Experience of traditional and/or cloud based PoS in India is required (eg: Go Frugal, Petpooja, Posist, Navision, HDPoS, etc. )

-Courteous and professional phone manners, demeanor and attitude are essential.