WUElev8 Innovation Services Looking for Technical Support Engineer at Pune, Maharashtra Full Time

Full Time . 1 month Notice period acceptable . 20 vacancies

10 to 20 LPA

5 to 12 Years

Pune/Hyderabad/Chennai/Bangalore

Job Description

Skills Required

Monitoring tools experience –

• Grafana,
• New Relic
• Kibana for monitoring and analyzing

1. Excellent problem-solving skills and Documentation Skills. Proven customer service

skills. Familiarity with Information Technology Infrastructure Library (ITIL)

methodologies.

2. Good communication skills (Verbal & Written) and ability to work within a 24×7 support

environment.

3. Monitor the event alerts and notify to the concerned team and process the requests from

the end users to level 2 and level 3 support engineers.

4. Monitor the availability of the Database events like DB availability, Instance availability

and the space availability of disk drives and file systems.

5. Monitor the Oracle Alert logs files, transaction logs and backup logs.

6. Monitor the database related activities, respond calls from the Application support and

developments teams.

7. Monitor the backups, recovery errors, respond to the request regarding the restoration of

the DB

8. Monitor the metric alerts, performance related issues like high CPU utilization,

Application performance, high Memory utilization, Application tuning and Query tuning

9. Acknowledge the request for DB stop/start, user creation and grant specific data access

to user