1. Excellent problem-solving skills and Documentation Skills. Proven customer service
skills. Familiarity with Information Technology Infrastructure Library (ITIL)
2. Good communication skills (Verbal & Written) and ability to work within a 24×7 support
3. Monitor the event alerts and notify to the concerned team and process the requests from
the end users to level 2 and level 3 support engineers.
4. Monitor the availability of the Database events like DB availability, Instance availability
and the space availability of disk drives and file systems.
5. Monitor the Oracle Alert logs files, transaction logs and backup logs.
6. Monitor the database related activities, respond calls from the Application support and
7. Monitor the backups, recovery errors, respond to the request regarding the restoration of
8. Monitor the metric alerts, performance related issues like high CPU utilization,
Application performance, high Memory utilization, Application tuning and Query tuning
9. Acknowledge the request for DB stop/start, user creation and grant specific data access
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