Xactly has helped thousands of companies and millions of sellers around the world beat their revenue targets. Using the Xactly Intelligent Revenue Platform, leaders look past the current quarter to create revenue streams for long-term growth. It is the only solution that aligns seller behavior with boardroom strategy to create a resilient, predictable and profitable business.
We deliver this 100% cloud solution by unleashing human potential. Our employees live our CARE values by focusing on customers’ success and treat every user of our products as a member of our family. Every one of us is accountable to keep our word, own our mistakes and show up with an optimistic spirit. We respect each other and value the differences that make us diverse. And we strive for excellence in everything we do – from the innovation in our products to the fun at our events.
THE OPPORTUNITY
As a Technical Integration Analyst in Xactly’s India office, you will be responsible for providing
excellent integration support for high profile customers. We are seeking an energetic, driven, and
articulate team player who is passionate about technology, learning, and helping others. We’re all
about making things easier, better, and more efficient. Our goal is to build the best Customer
Support department on the planet, and you will help us do that!. At Xactly, we believe everyone has
a unique story to tell, and these small differences between us have a big impact. When bright,
diverse minds come together, we’re challenged to think different ways, generate creative ideas, be
more innovative, and take on new perspectives. Our customers come from different cultures and
walks of life all around the world, and we believe our teams should reflect that to build strong and
lasting relationships.
THE TEAM
Xactly’s Support team is growing rapidly and we need someone who can work the product Incent,
Xactly Connect and Pervasive ETL. Covering offices in San Jose, Denver, Bangalore, Uk and
Toronto, we have customers globally and all resource are encouraged to operate independently with
the highly level of accountability, but also have the ability to be a team player and work with multiple
teams. And should be willing to work in night shift (US or UK shift)
THE SKILL SET (Responsibilities)
partners
status and solutions
Engineering, Product Management, Technical Operations or Professional Services via formal
escalation process Contribute solutions to the Xactly Knowledge Base and other publications
implemented in a multiple system environment.
and provide feedback to Product Management and Engineering
customer expectations
Required Skills:
experience
ICM, ERP, CRM, HRMS) a plus!
WITHIN ONE MONTH, YOU’LL:
Attend New Hire Training
Learn the Support Process and Salesforce ticketing tool
Gain exposure to Xactly’s product suite.
Learn about Xactly’s support tool.
Get to know your team
WITHIN THREE MONTHS, YOU’LL:
Attend Incent product training session online and offline
Knowledge transfer on ETL Tool used by Xactly.
Attend Xactly Connect Training.
Pervasive and Xactly Connect Code reviews and learn different tools like Razor sql, Jira &
confluences
WITHIN SIX MONTHS, YOU’LL:
Ensure the best support practices are being used in resolving customer cases assigned.
Ensure to automate support process where ever possible.
Participate and contribute in maintenance and new product release and should be able to work
individually on any tasks.
WITHIN TWELVE MONTHS, YOU’LL:
Partner and work cross functionally with other dev teams and the QE team
Take full ownership of customer cases and delegate best customer support
Continuously think about and work on process improvements for an always high-quality product
Benefits and Perks
Paid Time Off (PTO)
Comprehensive Insurance Coverage
Tuition Reimbursement
XactlyFit Gym/Fitness Program Reimbursement
Kitchen Stocked Daily with Tasty Snacks, Fruit and Drinks
Free Parking and Subsidized Bus Pass (a go-green initiative!)
THE XACTLY STORY
Xactly is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.
To learn more about Xactly and the work that we do, follow us on Twitter, Facebook, LinkedIn, Glassdoor, and subscribe to our blog.
We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.
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