XenonStack Looking for Technical Support Executive at Mohali, Punjab Full Time

Job description

XenonStack’s CloudOps team is looking for a talented Technical Support Executive Professional to assist in providing the technical support and advice to IT users.

How can you help?

The ideal candidate will have a passion for Troubleshooting and Solving Technical LAN and Software related issues. You will be well-versed in the concepts surrounding Technical support. You will be tech-savvy and have strong troubleshooting, Problem-solving skills and be a self-starter with the ability to work independently.
Job Responsibilities:

• Research and identify solutions to Technical issues.

• Manages day-to-day Incident and Service requests

• Responsible to manage the Service Desk email box and assign emails to appropriate department

• Ensure that complaints should be resolved on time.

• Provides ticket status to resources as needed

• Provide technical support, account integration, backend support and advice to IT teams

• Excellent knowledge on Hardware & networking.

Technical Requirements

• Experience and knowledge of Linux/Windows Server administration

• Knowledge of Data security & Firewalls Rules

• Knowledge of Security cameras installations

• Superb computer literacy with capability in emails

• Ability to diagnose and troubleshoot basic technical issues

Professional Attributes

• Excellent communication skills

• Analytical mind and Problem Solving Aptitude

• Strong Organisational skills

Educational Qualification : BA, Diploma, B.SC (IT), BCA or equivalent practical experience.

Experience : 0 – 2 Years

Job Types: Full-time, Regular / Permanent

Salary: ₹250,000.00 – ₹360,000.00 per year

Schedule:

Education:

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Language: