Technical Support Executive Job description:
1. ISP Router configuration
2. Handling client & solving problems with proper solution.
3. Interact confidently with clients to establish what the problem is and explain the solution.
4. Preparing and updating ticketing documentation
5. Understanding of KPI and completion of KRA
6. Resolving network issues
Requirements and qualifications
1. CCNA, CCNP Certification – or any other relevant courses for Networking & Hardware .
2. Understanding of VoIP protocols
3. Knowledge of networking
4. Basic knowledge of CRM
5. IP addressing
6. Subneting/ Subnet masks
7. Basic knowledge of networking protocols
8. NAT and PATK
9. LAN troubleshooting
10.Topology
11.Good communication skills
12.Quick learner & logical thinking ability
13.Excellent listening & questioning skills
14.The ability to work well in a team
Package : 4.5 lpa max
Experience- 1 to 3 years
Rounds: Face to Face only
Prefer- Pune candidates
Rounds- Technical +HR
Location – Pune
Job Type: Full-time
Salary: ₹500,000.00 per year
Benefits:
Day range:
Shift:
Ability to commute/relocate:
Education:
Experience:
Language:
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