KEY RESPONSIBILITIES:
Providing technical support for all hardware/software problems.
Maintaining overall ownership of user’s issues & ensuring resolution within agreed service levels.
Managing the help-desk system by recording appropriate information for fault incidents and resolving the fault from a remote location or by accessing the user’s desktop.
Managing service requests, software installations, new computer setups, upgrades, etc.
Supporting the following technologies: Microsoft Office, Internet Explorer, Windows, desktops, laptops, printers, network printer, NICs, basic LAN/WAN connectivity and others as assigned.
Troubleshooting network related issues.
Troubleshooting login and domain related issues.
Troubleshooting operating system and general software related issues.
Recording escalations from employees and notify the IT head on any operational escalations and complaints.
Resolving the queries in accordance with the help-desk escalation process.
Note:
Candidates with B.E in any other stream can apply if they have done relevant hardware and networking courses.
We do not have rotational shifts.
Candidates who have already appeared for our selection process in the last 3 months are not eligible for this opening.
Candidates with a notice period of more than 60 days (non-negotiable), are requested not to apply.
Candidates should have at least 2 years of team handling experience.
This position is open for Male candidates only.