The Corporate IT Unified Communications team requires a day-to-day Solutions Engineer to oversee the Collaboration services for Xperi. These services include but are not limited to: Office 365 management, Exchange Hybrid, Exchange Online Protection spam filtering, advanced distribution list management, Public Folders, AAD Connect, SMTP relay, Office 365 Groups, SharePoint Online, OneDrive for Business, Zoom conferencing including conference rooms, Zoom Phone including BYOD, Ribbon SBCs, Five9 Contact Center, and Slack.
The Solutions Engineer will be responsible for supporting, servicing, implementing, lifecycle management, and daily operations of the tools and methodology for unified communications. This will include (but not limited to) support run book creation and modification, service evaluation, day to day operations, lifecycle management planning and implementation, routine assessment, and implementation of compliance and discovery. In this role, the Solutions Engineer will be required to (as needed) resolve high-priority outages and provide end-to-end root cause analysis, work with vendors, work with Service Desk team members for user resolution, and assist users directly with escalated incidents.
In addition, a successful candidate will have a firm understanding of all Collaboration solutions, be forward thinking, and be able to assist and collaborate with other members of the Unified Communications team in support of those technologies. This will include (but not be limited to) Slack, Zoom, Five9, Polycom phone provisioning and management, and Office 365 technologies.
Accountabilities & Responsibilities:
Be self-motivated and able to work successfully with a team to achieve ambitious goals
Design, plan, and coordinate the implementation of Collaboration technologies in support of defined requirements generated by business and growth demands
Work with Tier I/II support desks by creating/updating support run books and working on escalations at the Tier III/IV level
Engage with vendors to resolve issues
Utilize a framework for monitoring tools, escalating key issues, and ensure timely implementation of services.
Implement and follow Security and Compliance defined rules for vulnerability, security, and patching.
Required Qualifications
in Computer Science or equivalent experience
Minimum of three to five years directly related work experience
5 or more years of technical experience, including at least 3 years in
Microsoft Server 2012 and 2016
Exchange 2010, 2016, and Online
Spam filtering
Active Directory
Office 365
SharePoint Services
Certificate Services
Zoom
SBC/SBA/SBS technologies and SIP
Video conferencing infrastructure and endpoints
Desired Qualifications
2 years technical experience with multi-factor authentication
Application support experience with SharePoint
Knowledge of current SharePoint and Office 365 software, protocols, and standards
Other Desired Qualifications
Certifications in MCSE, and related UC products required
Fundamental networking knowledge and experience
Core fundamental and working knowledge of TCP/IP, DNS and Certificate Services
Must have excellent written and verbal communication skills and be able to:
Read, analyze, and interpret common technical journals
Document procedures that conform to a prescribed style and format
Present information to management
Strong analytical skills required
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