Xperi Looking for Service Desk Technician at Bengaluru, Karnataka Full Time

About Xperi

35 YEARS AND GROWING

Smarter Technology. Extraordinary Experiences.

Xperi invents, develops and delivers technologies that enable extraordinary experiences. We make entertainment more entertaining, and smart devices smarter.

From the home to the car to everywhere in between, managing content and connections in a way that is smart, immersive, and personal is precisely what Xperi’s technologies do.

Our inventions are foundational to the global entertainment ecosystem and our products and data improve every aspect of the digital entertainment experience, from choice to consumption.

Content markets are changing, fast. Consumers face a simultaneously expanding and fragmenting set of choices. Xperi technology cuts through the chaos, putting us at the forefront of fast-moving trends in streaming, digital entertainment, and AI applications – in any environment.

Xperi is at the heart of extraordinary experiences.

We can’t wait to show you what’s next.

Our culture:
We invent, develop and commercialize solutions that you’ll find in almost every technology product, from smartphones to cinemas, and in almost every place you can think of, from autos to homes.

World-class companies are comprised of world-class people and Xperi is no different.

We provide an environment that empowers our teams and enables them to enjoy a healthy and productive work-life balance for themselves, their families and our community.

Employee Benefits:
Health Benefits

Retirement Options

Charity Match

Professional Development Classes

Volunteer Opportunities

Team Building Outings

Life Insurance

Tuition Reimbursement

Project description

The Corporate IT Services requires a day-to-day Service Desk Technician for ongoing support for Xperi. These required support services include but are not limited to: field incoming help requests, resolve IT support requests, escalate advanced cases, maintain service records, perform system testing and updates, maintain IT documentation.

Job purpose:
The Service Desk Technician will be responsible for supporting, servicing, implementing, lifecycle management, and daily operations for IT Corporate Services.

Here’s what you get to do

The Service Desk Technician role will include (but not limited to) direct user support, run book creation and modification, coordinate with other IT teams in the organization, day to day operations, lifecycle management planning and implementation

Who we are looking for?

in Computer Science or equivalent experience

Minimum of two years directly related work experience

2 or more years of technical experience in

Windows OS laptop and desktop support

Mac OS laptop and desktop support

Office 365

Endpoint management

Workstation deployment

Active Directory

Top 3 primary skills and expertise level requirement ( 1 to 5; 5 being expert

Windows OS laptop and desktop support – 3

Mac OS laptop and desktop support – 3

Troubleshooting issues remotely with users – 4

Supporting tools used

Service NOW Ticketing system

Zoom Phone and Meeting Platform

Splashtop SOS remote control platform

Office 365

Active Directory

Okta

Intune

Jamf

Overview of recruitment process

Time to complete interview cycle: 10-14 Days (depending on your availability)

Number of interview rounds: 1 Technical + 1 Hiring Manager + 1 Sr. Manager + 1 HR

Given pandemic, all the interviews are conducted remotely using video interview platform.

What do we expect from you on interview day?

Prepare well as per the job description and required skills to be successful in the role

Brush up all fundamentals of software engineering concepts

Be on time

In case you can’t interview, please inform your respective recruiter in advance