Job Requirements
Required Skills
· 12 + years of relevant IT experience (SDLC- Waterfall / Agile, Production Support) · Proven expertise in Java/J2EE, OOPS, Servlets, JSP, JavaScript, Autosys, MS SQL/PL-SQL, LInux, Web Services, Web APIS, IIS, Oracle,
· Sound knowledge of AWS infrastructure
· Sound knowledge of CICD
· Experience of handling various production support roles (technical – L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling tools.
· Experience troubleshooting, analysis, research and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk.
· Experience with Real-time restoration, triaging of issues impacting technical services (application/infrastructure) to users/clients in a timely manner while keeping users advised of significant progress or challenges during the restoration period.
· Ability to assess initial severity, gather impacts, create tickets (REMEDY), engage necessary. · support teams and escalate as necessary to ensure timely restoration.
· Experience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management.
· Ability to suggest, implement ideas for enhancing the customer experience and implement best practices for cost saving.
· Flexible to work for extended hours and on weekends as needed to handle high priority issues.
· Must be willing and able to express new ideas, concerns and opinions directly to a wider team in team meetings face-to-face and via remote-working tools.
· Ability to deal with complex information, processes and relationships to derive a simple solution.
· Good ability to navigate ambiguity and quickly establish credibility.
· Excellent spoken and written English complete with clear oral communication skills.
· Experience in Change management and Incident management tools
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