Xpheno Looking for IT Support Analyst – Nikita at Bengaluru, Karnataka Full Time

Job Description

Title: IT Support Engineer

Locations: Bangalore

Mode of Work: Work from office

Experience: 3+ Years

Shift Timings – Rotational Shift

Job Summary:
Position Overview

In this role, you will be an IT Support Analyst who is part of the Global IT Field Operations Team. You will work in identifying, troubleshooting and fixing IT issues for users located on site in Bangalore and remotely around the globe. As part of your daily activities, you will solve hardware and software issues, work with the latest products, onboard new hires, set up laptops and assisting with audio, video and conferencing tools in the main offices. Additionally, you will be part of a global team working on several internal IT projects.

Roles and Responsibilities

Providing onsite IT support in our Bangalore office, with 1200 users.

Provide remote support to employees in India.

Maintain and support the Audio / Video system, located in conference rooms.

Provide management with regular reports of the support given onsite, status of the incidents, and pending tasks.

Work with global projects as requested, as part of Global Technology and Security initiatives

Coordinate escalation of major issues with Level 3 operations, engineering and other business owners.

Onboard new hires, providing users with the tools needed to start being productive from day one.

Reimaging and installing tools in new acquired assets (Windows and Mac)

Perform various system administrator tasks, using Active Directory, PowerShell, and Exchange Management console.

Create training materials, using standard templates, for use by IT Support teams and end users; perform content reviews and update as needed.

Basic Qualifications

Demonstrated technical troubleshooting skills in various environments (Windows, Mac, networking, virtualization and security).

Excellent problem solving, analytical, and verbal and written communication skills in the everyday environment.

A solid understanding of most major operating systems, Active Directory, and networking technologies.

An up-to-date understanding of imaging technologies.

A basic understanding of telephony components.

Solid proficiency in hardware and software troubleshooting.

Salary : Not Disclosed by Recruiter

Industry : IT Software – Other

Functional Area : IT Software – Other

Role Category : Computer/IT

Employment Type : Full-Time