Job Description
Job Description :
The criteria for candidates :
B.E / B tech / BCA / BSC / MCA / MSC from 2020, 2021 or 2022 batch
Aggregate of 60%
Knowledge on Microsoft Windows, AWS, Google cloud
Roles and Responsibility :
Correspond and solve whatever the issues could is facing
Correspond or solve requests and issues raised from Customer regarding Citrix Products by Phone and Email.
Create web contents for frequently asked questions to improve customer satisfaction.
Need skill to search previous examples, gather information, and ability to do decision making
Understanding of virtual products, Windows Server, Linux Products, and Network preferable
Structure recreate environment, workaround plan
Experience in Technical support to Enterprise is preferable
English reading ability is a must since most of the documents are in English
Will cooperate with Sales’ requests and escalation
Salary : Not Disclosed by Recruiter
Industry : IT Software – Other
Functional Area : IT Software – Other
Role Category : Computer/IT
Employment Type : Full-Time
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