Yakkaservices Looking for Network Engineer – VOIP/PBx at Chennai, Tamil Nadu Full Time

Roles and Responsibilities:

• Experience on the Avaya voice Platform including the contact centre
• Strong knowledge and extensive experience in dial plan designs and implementation.
• Plan and configure SIP, PRI, Session Border Controllers, and telephony architecture.
• Strong understanding of Avaya features (Site Administrator, Session Manager, CMS installation, One X Agent & Communicator, Call Center, Phone Configuration, Tracing call routes & Support Tools)
• Solid experience with voice gateways: MGCP, SIP, H. 323, SCCP, digital PRI / T1, analog FXO / FXS on Cisco 2900/3900/4000, and legacy devices
• Managing end-to-end user queries related to Avaya and related device
• Troubleshooting Contact centre call routing issues independently
• • Should have good knowledge of Avaya Adjuncts like AES, CMS, IX messaging and IX workplace
• Solid experience with IP routing/switching and QoS.
• Administrating and maintaining of Avaya Voice Infrastructure and handling escalations for Avaya Aura CM, Gateways, CMS, etc.
• Supporting technical issues and coordinating with clients/Vendors for any Incident/Change Request.
• Well-versed with ASA, Putty, SSH, SAL etc.
• Good Knowledge of CM, System Platforms, Virtual Machines, LSP/ ESS concepts, networking, HLD and LLD.
• Understanding of in Primitive maintenance, installation activities, Firmware, Patch upgrades on Circuit Pack and Media Modules.
• Sound knowledge in Servers Linux paths and logs search.
• Should have understanding of issues related to SIP call flow and SIP logs
• Provide and maintain detailed design and build documentation.
• Provide best practice recommendations for Migration scenarios, Coexistence and Interoperability.

Requirements

• Should have 5+ years of Experience
• Prior hands-on experience in designing, configuring, testing, and troubleshooting Avaya IP telephony systems.
• Experience in working with Communication Manager 5x, 6.x , 7.x and 8.x 10.x, IP Office (Must Have), CMM, Avaya Virtualization Platform/ESXi VMWARE, System and Session manager, System Platform, AVAYA Media Gateway, Media Server, G350, G450, G650
• Experience in handling AVAYA endpoints 2600, 4600, 9600 and J Series, Conference endpoints, Softphone ONE-X, ONEX-CES, Equinox, Workplace, etc.
• Strong verbal and written communication skills, qualified candidates must be able to communicate with all levels of the organization and customers effectively.
• Excellent testing, troubleshooting, and analytical skills to isolate problems and implement solutions.
• Strong process-oriented engineer with strong documentation skills.

Job Types: Full-time, Regular / Permanent

Salary: ₹300,000.00 – ₹500,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

Education:

Experience:

• Avaya Support: 2 years (Preferred)
• total: 3 years (Preferred)

Speak with the employer
+91 9363486309