Location:
Noida, IN
We are looking forward to hire “Associate Consultant – IT Service Desk” for the Infrastructure team, who thrives on challenges and desires to make a real difference in the business world.
With an environment of extraordinary innovation and unprecedented growth, this is an exciting opportunity for a self-starter who enjoys working in a fast-paced, quality-oriented, and team environment.
You are required to have skills in the following areas :
1-3 years of call-taking profile with core Help Desk Skills
Basic Understanding of the Enterprise IT Infra setup.
Basic knowledge of Active Directory.
3+ years’ experience supporting wide multiple versions of the operating system.
Basic O365 Administration using Office365 Admin Console.
Strong writing and documentation skills a must including being able to train other Engineers as and when required.
Good knowledge of troubleshooting email client issues like Outlook.
Excellent Hardware and software troubleshooting skills
Good understanding of handling Microsoft office suite functionality and troubleshooting skills.
Fluent in English, in both oral and written communication
Good knowledge of Utility software technical knowledge such as Antivirus and others.
Responsibilities:
Primary contact point for end users via phone/Chat/self-service tickets.
Qualify and Open tickets for remediation of events.
Triage Tickets to respective teams.
Regular updates and follow-ups on tickets in the queue.
Follow-up tickets till closure.
Ability to manage a variety of technically complicated tasks effectively.
Experience in Remote support and troubleshooting skills.
Understanding of Basics Hardware accessories/devices and peripherals
Should be flexible for rotational shifts.
Excellent oral and written communications skills
Exposure in practicing ITIL standards for Infrastructure management
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