YASH Technologies Looking for Consultant – IT Service desk Job at Bengaluru, Karnataka, India Full Time

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hire IT Service desk Professionals in the following areas :

Experience

6 to 8 Years

Job Description

Must be experienced in troubleshooting of complex issues.

Basic Understanding of the Enterprise IT Infra set up

3+ years’ experience supporting wide multiple versions of operating system, which include WIN 7, WIN 8, Win 10.

Managing and ensuring availability of Office365 services (support for Office365 offerings and ensures seamless access to most of the applications i.e., Office Suite (Word, Excel, PowerPoint, Outlook, OneNote, Publisher, Skype for Business, Access), Exchange Online (email, calendar, tasks),

Basic O365 Administration using Office365 Admin Console.

Office 365 and related technologies including Exchange Online, Exchange Server, and Skype for Business Online, Active Directory. Basic Active directory knowledge

3 years of call taking profile with core Help Desk Skills

Strong organization and communications skills; must clearly communicate technical issues and resolutions to team, customers, and management.

Utility software technical knowledge such as Antivirus and others.

Demonstrate a high level of customer relationship skills which includes email etiquette.

Good understanding in handling Microsoft office suite functionality and troubleshooting skills.

Excellent Hardware and software troubleshooting skills.

Demonstrate strong analytical and problem-solving skills on workstations/client and server and business applications.

Required Behavioral Competencies

Accountability: Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership.

Agility: Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization.

Collaboration: Participates in team activities and reaches out to others in team to achieve common goals.

Customer Focus: Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time.

Communication: Effectively communicates in written and oral form, well-organized thoughts to others. Speaks openly and honestly with all employees.

Drives Results: Demonstrates a “can do” attitude and is willing to stretch self to achieve and exceed defined goals/targets.

Certifications

Mandatory – MD – 101 (6 months post hiring), Desirable – ITIL V4 foundation

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

Our Hyperlearning workplace is grounded upon four principles

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture