Yash Technologies Private Limited Hiring For Sr. Consultant – Process Excellence Lead Job at Bengaluru / Bangalore Full Time

We are looking forward to hire Sr. Consultant-Process Excellence for the Infrastructure team, who thrives on challenges and desires to make a real difference in the business world. With an environment of extraordinary innovation and unprecedented growth, this is an exciting opportunity for a self-starter who enjoys working in a fast-paced, quality-oriented, and team environment.
Primary Skills

• Participated in Process Definition – defining the workflows, drawing in Visio or any tool, review, and signoff
• Experience with Ticket Audits, Compliance audits, etc.
• Knowledge of RCA Methodology.
• Certification
  • ITIL v3, or ITIL 4 foundation certified
  • Six Sigma GB trained or certified
  • ISO 20K trained or certified
• Service Improvement Initiatives (SIPs): Any key SIP done – approach, problem statement, and benefit

Responsibilities:

• ITIL Processes – Incident, Problem, Change, Service Request.
• Responsible for managing Operations. Excellence in the given line of business (involves Process definition, audits, transitions, CSAT, participation in customer review meetings, training, people management, SIPs, etc.)
• IT Services Process Excellence / Infrastructure Quality / Ops Excellence etc.
• Ticket Audits – end-to-end process
  • Identify audit parameters
  • Sampling Methods
  • Corrective and Preventive actions
• Compliance Audits: Participation in ISO and other Standard / Compliance audits
• RCA Methodology: 5 Why, Pareto, Fishbone, FMEA
• Data Analysis & Reporting
  • Excel understanding and Experience (as of E1 role -Quality Executive)
  • Reporting, Control Charts, Pareto, Mean Median
• Team management – people management experience