Yati Resource Private Limited Looking for Desktop Support Assistant at Kolkata, West Bengal Full Time

Need one Desktop Support Assistant for an IT System Integrator company.*

Qualification- HS in Science background.

Work Experience- Minimum 2 years of experience.

Location- Kolkata.

Job description-

As a Desktop Support Assistant, you will play a vital role in providing technical assistance and support to end-users within an organization. Your primary responsibility will be to ensure smooth operation and maintenance of desktop computing systems and peripherals.

Key Responsibilities:

• Technical Support: Respond to user inquiries and troubleshoot issues related to hardware, software, and network connectivity. Assist users in resolving problems by providing step-by-step instructions or performing hands-on troubleshooting.
• Hardware Maintenance: Install, configure, and upgrade desktop computers, laptops, printers, and other peripheral devices. Perform routine maintenance tasks such as hardware inspections, cleaning, and component replacement.
• Software Installation and Configuration: Install, update, and configure operating systems, productivity software, and specialized applications. Ensure software licenses are valid and properly managed.
• User Account Management: Create and manage user accounts, passwords, and access rights in line with the organization’s security policies. Provide support for password resets and account lockouts.
• System Monitoring: Monitor the performance of desktop systems and promptly address any issues or abnormalities. Collaborate with the IT team to identify and resolve recurring problems or potential system vulnerabilities.
• Documentation and Reporting: Maintain accurate records of support activities, including incident logs, service requests, and equipment inventory. Prepare reports on common technical issues, trends, and recommended solutions.
• Training and Knowledge Sharing: Assist in conducting training sessions to educate end-users on basic software and hardware usage, security practices, and troubleshooting techniques. Share knowledge and best practices with colleagues to enhance the overall support capabilities.

Requirements:

• High school diploma or equivalent; additional certifications or technical training is a plus.
• Solid understanding of desktop computer hardware, operating systems, and common software applications.
• Proficiency in troubleshooting hardware and software issues.
• Basic knowledge of networking principles and protocols.
• Excellent communication skills and the ability to explain technical concepts to non-technical users.
• Strong problem-solving and multitasking abilities.
• Attention to detail and a commitment to delivering high-quality support services.

Job Type: Full-time

Salary: ₹16,000.00 per month

Ability to commute/relocate:

• Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Desktop support: 2 years (Preferred)
• total work: 2 years (Preferred)

Work Location: One location

Speak with the employer
+91 9836355760