Yellow Umbrella Group (Yugroup) Looking for Information Technology Operations Manager at Greater Bengaluru Area Full Time

We are hiring for one of our client which is a leading product based company in Bangalore.

Position: “IT Operations Manager”

Experience : 10 Years+

Salary : UP to 30 LPA

Basic requirement of candidate:

• Monitoring network infrastructure and resolving system availability and performance issues.
• Maintain and optimize local company networks and servers.
• Maintain system availability and performance metrics SLAs pertaining to different systems of company.
• Ensure systems are secured and be responsible for device and password management.
• Oversee data backup and system security operations (e.g., user authorization, firewalls).
• Manage installations/deployments of software, upgrades and configurations of hardware and software.
• Assess system performance and recommend improvements.
• Resolve issues escalated by technicians and engineers.
• Manage stakeholders’ communications/escalation management pertaining to overall system health monitoring, support and guide them as and when required.
• Ensure data is handled, transferred, or processed according to legal and company guidelines.
• Control costs and budgets regarding IT systems.
• Manage contracts with vendors (e.g., development platforms, telecommunication companies, password managers) and software licenses.
• Develop and implement best practices from ITIL and should be able to structure L1, L2 and L3 support structures.
• Coordinate cross-functional teams and related activities.
• Producing accurate and timely reporting of Operations status throughout its life cycle.
• Analysing Operations risks and implement mitigation steps to de-risk operations.
• Working on strategy with the marketing team.

Skills & Expertise:

• Minimum 10 years of IT Operations management experience.
• experience with system installation, configuration, and analysis.
• Thorough knowledge of networks and cloud computing (MS Azure), competency in Microsoft Azure hosted solutions, IOT solutions.
• Strong communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Proven stakeholders’ management skills.
• Knowledge of data protection operations and legislation (e.g., GDPR).
• Leadership and organizational skills.
• Ability to manage multiple operations.

Qualification:

• Bachelor’s degree required in Computer Science preferably, other engineering graduates are ok too provided they have relevant experience in IT field.
• Good to have Azure Infra Solutions certification.
• Good to have ITILv4 Foundation Certification.
• Good to have similar industry exposure and experience.

if interested, please share your resume on [email protected] or call on 08144269198 to discuss the same.

Thanks,

Sasmita Jena

Yellow Umbrella Group