With the explosion of information and data online, search has never been more important. However, while the world of consumer search has innovated over time, enterprise search has not. In fact, the majority of enterprise search is powered by outdated keyword technology that only scans for keywords and delivers a list of hyperlinks rather than actually answering questions. Yext, the AI Search Company, offers a modern, AI-powered Answers Platform that understands natural language so that when people ask questions about a business online they get direct answers – not links.
We have a big, audacious mission to transform the enterprise with AI search. To achieve that, we need bright minds and diverse perspectives to join our growing company and help us continue to disrupt an industry. Does this sound like you?
Yext is seeking an IT Support Analyst to help support all aspects of Yext’s office and SaaS infrastructure. Our IT organization provides an exciting mix of technologies to empower all of our employees with the best tools available. Help us provide robust and innovative solutions to our rapidly growing user base. If you are interested in being an integral part of the daily technical operations of a high-growth company, this is the right opportunity for you.
What You’ll Do
Resolving level 1 Helpdesk tickets in a timely manner for the 1400+ employees at Yext.
Provisioning and de-provisioning of user accounts
Administer and troubleshoot Yext’s suite of dozens of Enterprise SaaS applications, such as G Suite (Google Apps), OKTA, Salesforce, Zuora, Box.com, JIRA, Zendesk, MS Intune and Jamf.
Configure/troubleshoot MacOS and Windows hardware
Maintaining/updating images for Macs and Windows machines, including Hardware inventory maintenance
Changes and management of the life cycle of the systems including software and hardware upgrades
Responsible for providing desk side support to end users when a move, add, change is requested.
Troubleshoot basic issues during deployments and attempt to remediate issues before escalating.
Escalates complex problems to Senior level engineers.
Maintain and troubleshoot Audio/Video issues with cameras, Mac Mini’s, Large TV’s and polycom’s in conference rooms and during internal events.
Creating and maintaining knowledge articles for internal and end-users.
What You Have
5-6 years of experience in PC/Server/Network administration, configuration & troubleshooting
In-depth knowledge with Mac OSX and Windows 10
Hands-on experience with MS Intune and Jamf tools
Capable of maintaining Hardware Inventory with limited supervision
A/V support experience
Strong communication skills (Oral & written)
Strong customer service skills
Able to lift desktop computers and small servers
Work collaboratively in a multi-function environment
BA/BS in IT/CS, or similar college level education; enthusiastic about Information Technology
Proven ability to manage critical projects with limited direct supervision
Bonus Points
Experience with IT Logistics for office build outs or expansions
Experience with centralized authentication technologies (AD, Okta, JAMF Casper)
Experience as an Administrator of Enterprise SaaS applications
iPhone and Android support experience
#LI-YR1
Yext is committed to building an inclusive and diverse culture where every person is seen, heard and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.
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