Role Description: Technical Support Engineer The ideal candidate is a hands-on support engineer with experience in enterprise ServiceDesk. They must be at ease troubleshooting ISP connectivity, desktop, OS, VPN, authentication security remote issue over voice and chat. Role Requirements Provide 24×7 support primarily in US shifts for enterprise users Excellent Communication skills Skilled to troubleshoot ISP & OS related technical issues International (US, EU, Australia) Inbound voice and chat experience Accent trained
Technical skills requirements The candidate must demonstrate proficiency in, Experience troubleshooting password login, Linux, Windows (hardware, software), Telecom Application (billing/data center) Hands on experience in enterprise tools like GSuite, and Microsoft Office Familiar with ticketing Tools like ServiceNow and JIRA
Qualifications 1 to 5years of work experience in International Voice Technical Support B.Tech, BCA, BCOM (Computers), M.Tech, MCA
NOTE: IMMEDIATE JOINER/ RECENTLY RESIGNED/CURRENTLY NOTICE PERIOD SHOULD B ABLE TO JOIN 0-15 DAYS