Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
The Network Engineer Director is responsible for promoting and ensuring customers successfully understand, migrate to, and fully utilize Zayo’s growing portfolio of security services. This position is responsible for the complete end-to-end configuration of customer security services. This position will work closely with customers before purchase, during trials and pilots, and after purchase to demonstrate Zayo’s security products and ensure customers are receiving the full benefit of the Zayo portfolio of services. The Network Engineer Director will develop regular cadence for ongoing customer interaction to help ensure customers are satisfied with the services they receive, promote broader customer adoption, and work with internal teams to as an advocate for customer-requested improvements.
Primary Responsibilities
Leads or assists on all implementations of UTM or security related services.
Supports existing security implementations including advanced features available in UTM and filtering policies.
Develop expert understanding of Zayo’s portfolio of security services and features.
Participates in design discussions with the architecture and network engineering teams and leads implementation of new security products and services at customer sites.
Works with customers, post-sale, to ensure customers have successfully met their project objectives.
Provide customer feedback to internal teams for user experience improvements and the development of new features
Provide customers with industry standard best practice recommendations for firewall rules and policies during new implementations
Perform periodic firewall rule/policy audits for existing Zayo hosted firewall customers
Ensure accurate customer-facing and internal support documentation
Other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Bachelor’s Degree in Computer Science or Engineering preferred; Required certifications for this position are CEH (Certified Ethical Hacker) and NSE 4 (Network Security Expert 4). NSE 5, CCNP or CCIE is a plus. Applicable experience may be considered as a substitute. 10+ years of technical experience supporting and troubleshooting large-scale multi-protocol environments. Experience supporting Cisco ASA and Fortinet firewall is required, including ACL/rules and Fortinet web filtering policies. Must have strong analytical and problem-solving abilities; must have a positive attitude, ability to work in a team environment and perform efficiently with minimal supervision
Zayo excels at customer service and requires a strong dedication to providing quality customer service, prompt support and complete resolutions. Success is also measured by willingness to work in a dynamic team atmosphere to resolve issues and learn. The Network Engineer Director must demonstrate the ability to multi-task between customers, vendors, peers, and management while showing the ability to independently resolve complex issues.
Must be flexible in order to support a 24/7 operation and willing to travel throughout our service area.
Base pay range: $110,400 – $150,000, commensurate with experience
Benefits, Rewards & Wellness
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Fitness membership discounts
Generous paid time off policy including paid parental leave
Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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