Zenoti Looking for Desktop Support Engineer – IT at Hyderabad, Telangana Full Time

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes.

Zenoti powers more than 12,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™ and unveiling a new brand video. We are also proud to be recognized as a Great Place to Work-CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.

To learn more about Zenoti visit: https://www.zenoti.com.

About the Role:
Desktop support engineers are IT support specialists that assist clients with hardware and software issues. Their job is to provide on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues.

Desktop Support Engineer Requirements:
Bachelor’s degree in computer science or information technology.

2 – 4 years of proven work experience as a desktop support engineer or support technician.

Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.

Knowledge of popular operating systems, software applications, and remote connection systems.

Ability to solve complex hardware and software issues.

Excellent interpersonal skills.

Good written and verbal communication skills.

Job Description Responsibilities:
Address user tickets regarding hardware, software, and networking

Troubleshoot O365 related issues

Thorough understanding of TCP/IP and networking concepts

Configure and Manage Layer 2 network switches

Configure and Manage Wireless Access Points

Troubleshoot network and wireless connectivity of corporate users

Knowledge of application transport and network infrastructure protocols.

Resolve technical problems with Local Area Networks (LAN), Wi-Fi system issues.

Manage and configure the network printers

Manage hardware and software assets

Handling Outlook and Mailbox related issues

Assist users in connecting Video conferencing applications such as Zoom, Webex, etc.

Walk customers through installing applications and computer peripherals

Ask targeted questions to diagnose problems

Guide users with simple, step-by-step instructions

Conduct remote troubleshooting

Test alternative pathways until you resolve an issue

Customize desktop applications to meet user needs

Direct unresolved issues to the next level of support personnel

Follow up with clients to ensure their systems are functional

Report customer feedback and potential product requests

Help create technical documentation and manuals

Basic knowledge on Switch, Router and Firewall functionalities.

Soft Skills:
Excellent problem-solving skills and Documentation Skills.

Proven customer service skills.

Familiarity with Information Technology Infrastructure Library (ITIL) methodologies.