IT Infrastructure Manager – Dark Stores
About the Role:
We are looking for a proactive IT Infrastructure Manager to oversee and maintain the IT
systems across our network of dark store locations spread throughout India. As the IT
Infrastructure Manager, you will ensure reliable network connectivity, efficient hardware
operations, and swift issue resolution to support the fast-paced demands of our quick
commerce business.
Key Responsibilities:
• Network Infrastructure Management:
Lead the management and maintenance of network infrastructure, including
switches, firewalls, and wireless access points, across all dark store locations.
◦ Ensure high availability of network services by monitoring performance,
optimizing configurations, and swiftly addressing connectivity issues.
• Hardware and Peripheral Support:
Oversee the setup, configuration, and maintenance of essential hardware,
including desktops, printers, and barcode scanners, ensuring they operate
efficiently to support store functions.
◦ Troubleshoot hardware issues promptly, minimizing downtime and ensuring
continuous operation of critical systems like order processing and inventory
management.
◦ Manage vendor relationships to ensure timely support and replacement of faulty
equipment, and oversee the procurement of new hardware as needed.
• Operational Continuity and Optimization:
Monitor IT systems across all locations to ensure optimal performance,
proactively identifying and resolving potential issues before they impact
operations.
Drive process improvements to enhance the efficiency and reliability of IT
infrastructure, focusing on reducing downtime and improving user experience.
Maintain comprehensive documentation for network setups, hardware
configurations, and standard operating procedures to ensure consistency and
ease of troubleshooting.
• Security and Compliance Oversight:
Implement and enforce IT security measures, ensuring all systems adhere to
company policies and industry best practices to protect against unauthorized
access and data breaches.
Ensure all dark store locations comply with relevant IT regulations and internal
standards.
• Team Collaboration:
Work closely with regional IT teams, L2 engineers, and other internal
stakeholders to ensure alignment on IT strategies and smooth execution of
projects.
Provide leadership and guidance to on-site IT personnel, ensuring they are wellequipped to handle day-to-day technical issues and support store operations
effectively.
• Emergency Response:
Develop and implement disaster recovery plans for critical IT systems, ensuring
business continuity in the event of network failures or hardware malfunctions.
Lead rapid-response efforts to address critical IT incidents, minimizing
disruption to store operations and ensuring quick recovery.
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