Zeta Global Looking for Systems Administrator at Hyderabad, Telangana Full Time

Summary

Zeta’s Global Operations team is comprised of individuals who support all IT functions at Zeta. The

functions include Corporate Technology, Platform Services, Information Security, Technology and

Development and Facilities. We report to the CIO, who is responsible for guiding our daily operations

Essential Responsibilities

• Position is responsible for supporting Zeta employees globally.
• Excellent communication skills.
• Position will work Indian hours IST General shift. 11 am to 8 pm IST.
• Candidates must be proficient in Windows 10 and MacOS.
• Works with a ticketing system and takes appropriate action to ensure a satisfactory response with

acceptable time frames for the user community.

• Facilitate repair and maintenance of equipment including PCs, Printers, and conference room

resources both directly and through contracted vendors.

• Support network and telecom engineering teams with projects as needed.
• Image, install, upgrade and configure new computing resources, including hardware, software, and

applications in a Microsoft and Apple environment using AzureAD/Intune and JAMF.

• Maintains user and system account accuracy via MS Active Directory.
• Remote user support.
• Anti-virus and backup software knowledge
• Set up and support all hands meetings
• Support video conference system

Desired Characteristics

• An understanding and knowledge of Microsoft 365
• Apple/Mac support.
• 5+ years of IT experience including working in a support role like Helpdesk.
• A strong understanding of a wide variety of personal computing equipment and software.
• Knowledge of TCP/IP and general networking concepts including DNS, DHCP & VPN
• Flexible and adaptable to change (i.e., Can do attitude / self-starter / works well with others)
• Knowledgeable with desktop imaging, patch management and deployment.
• Ability to work with very limited supervision.
• Understanding of Active Directory User Environment.
• Experience with GUI-based and Web-based applications.
• Must be available for duties that will require being available to carry a cell phone and respond to calls

outside normal work hours and/or during weekends/holidays