ZF Looking for AGM – IT ALM Service Manager at Pune, Maharashtra Full Time

Work at the forefront of automotive innovation with ZF,

one of the world’s leading automotive suppliers.

AGM – IT ALM Service Manager

Location:
Pune, MH, IN, 410501

Req ID 46744 Pune, India

Your Tasks:
Act as primary point of contact for the service

Support, inform, prioritize, and coordinate activities and resources across ZF IT teams, ZF R&D Engineering Teams and the external IT Service providers.

Handle decisions and coordination on the Application upgrade, new version update & performance improvement

Look ways to continuous improvement & monitoring on the IT Service vendor performance who are working on your IT Services

Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work.

Your Profile:
What you will do for ZF – ALM IT Service Coordinator: This position coordinates the delivery of worldwide ALM IT Application Services e.g., PTC Integrity, PTC Code beamer, IBM Doors, IBM ClearCase & ClearQuest, to its 20k+ ZF engineers working with various internal IT Teams and with IT Service vendors from the initial demand creation through delivery and close-out. The right candidate will ensure customer expectations and commitments are met for the service.

Bachelors or master’s degree in CSE/EE/ECE engineering discipline with customer service, escalation handling, and coordination Experience

Excellent organizational and interpersonal skills. Ability to read and understand customer service contracts

Proficient in Microsoft Office and ITSM ticketing tools BMC Remedy or similar. Good verbal and written communication skills in English

Proficient on ITIL and ITSM – IT Service management

Be part of our ZF team as AGM – IT ALM Service Manager and apply now!

Contact

Rajesh Geddam

Our Commitment to Diversity

ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job Segment: Service Manager, Engineer, Manager, Customer Service, Engineering, Management