ZF Looking for Assistant Manager – IT Helpdesk Specialist at Hyderabad, Telangana Full Time

Work at the forefront of automotive innovation with ZF,

one of the world’s leading automotive suppliers.

Assistant Manager – IT Helpdesk Specialist

Location:
Hyderabad, TG, IN, 500032

Req ID 43005 Hyderabad, India

Essential Functions and Responsibilities:
Oversee the support functions for a company that has many remote offices and employees

Utilize strong troubleshooting and diagnostic skills related to computer and software technical issues

Team collaboration is a must, as this role will interact directly with every level of the organization, prioritizing the needs of individual team members and the organization within their daily duties

Day-to-day REMOTE support of user-facing IT services and corporate infrastructure

Desktop procurement and break/fix

PArt of QA team to ensure team members are meeting the required Quality Parameters

Dispatch the tickets to the team members to reduce the ticket backlog

Inventory tracking and provisioning via Microsoft Intune/Autopilot, Azure, HelpScout and other provisioning tools

Research and deploy new management systems within Workspace

Implement Mobile Device Management policies for business and operations networks (laptops, desktops, mobile phones, peripherals, BYOD)

Implement IT best practices

Safeguard system security by training users and promoting good security awareness

Arrange service by software or hardware vendors to repair or replace defective products

Develop and communicate department projects, implementations, and goals

Maintain knowledge of technology innovations and trends

Onboarding and offboarding of staff which includes all account creation and desktop provisioning

Perform other related duties as assigned

Education & Experience Qualifications:
5+ years of experience in information technology, including experience in providing help desk support

Analytical, troubleshooting, and problem-solving skills

Exceptional communication skills

Strong interpersonal skills

Experience troubleshooting various software OS and MS applications, including Windows, macOS, and Microsoft 365/ Azure / Intune-Autopilot.

Must possess a sharp learning temperament and be able to keep abreast of the latest industry developments in new technologies and IT practices

Customer service oriented

Be part of our ZF team as Assistant Manager – IT Helpdesk Specialist and apply now!

Contact

Rajesh Geddam

Our Commitment to Diversity

ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job Segment: Help Desk, Information Technology, Assistant Manager, Procurement, QA, Technology, Management, Operations, Quality