ZigUp Looking for Technical Support Advisory IC3 at Bengaluru, Karnataka Full Time

Microsoft

Bangalore

Technical Support

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

Responsibilities

• Managing Collaborative Activities mentor engineers on effective collaboration (cross-team and cross-technologies/lines of business) and quality case handling standards.
• Process Improvement you analyze trends (e.g., case types, volumes) and collaborate with stakeholder teams to provide product and process improvement feedback.
• Receive escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely.
• Be flexible to work in different shifts which would span across EMEA/India business hrs.
• Use trace analysis, source code, and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs; may involve writing code or create a sample application/code.
• Acquire & coordinate resources from other groups as needed to resolve customer issues.
• Manage hot site issues by setting customer expectations, devising action plans, being available 24×7, and professionally communicating to all parties involved.
• Share knowledge with other engineers and develop customer solutions efficiently.
• Ability to report software bugs and supportability concerns along with customer suggestions to the product teams.
• Assist with selection of new team members.
• Empower Support engineers to do their best to help the customers.

Qualifications

English Language: fluent in reading, writing and speaking.

Qualifications

• The ideal candidate will have four to five years of product support experience or the equivalent work experience. Knowledge of IIS, ASP.NET and Web technologies along with the knowledge of Programming and debugging skills in Managed and Unmanaged space with the ability to read and analyze network traces is required.
• Candidates must have strong customer service, accurate and logical problem solving, and communication skills, and the ability to work in a team environment.
• IIS & ASP.NET Web Technologies
• Visual Studio/Visual code
• Windows Internal
• Familiar with fundamentals of Cloud Computing and Windows Azure Technologies
• Familiar with fundamentals of Windows Communication Foundation [WCF]
• Familiar with fundamentals of Computer Network
• Familiar with fundamentals of Windows Operating Systems like Memory management, Process,

Good to have technical skills:

• WebAPI & REST
• JavaScript Object Notation (JSON)
• Open Web Interface for .NET (OWIN) and Katana
• The ability to read and analyze network traces
• Familiar with tools like WinDbg and tools from sysinternals

Work Type

–

Salary budget

–

Employement type

–

Team

–

Hiring process

–

Uploaded At

2022-09-09