Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.
Responsibilities
Qualifications
English Language: fluent in reading, writing and speaking.
Roles and Responsibilities
Good Communication Skills – Spoken and written English. Excellent demonstrated customer service skills Works well in a team environment Analytical Troubleshooting – Problem Solving Skills Customer Service – Customer Focused Skills Technical Aptitude – Ability to learn; current technical skills in Windows; Scenario/Solution understanding
o PC Hardware knowledge
o Windows OS
o TCP/IP and general networking skills
o Supply Chain Operations / Logistics
o (Preferred) OS Imaging
o (Preferred) Windows Networking
o (Preferred) MDM
Required Qualifications:
Good Communication Skills – Spoken and written English (including technical writing), Excellent demonstrated customer service skills, two or more years industry experience with Microsoft products, Effective learning skills, Works well in a team environment, Strong problem-solving and troubleshooting skills.
Preferred Qualifications:
One or more years industry experience supporting Networking or OS imaging.
Experience:
One or more years’ experience in systems development, network operations, software support or I.T. consulting.
Education
(Preferred) B.S. degree in C.S. or E.E. or equivalent
Work Type
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Salary budget
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Employement type
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Team
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Hiring process
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Uploaded At
2022-09-09
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