Overview:
The Tier 3 Service Desk provides onsite support to clients as well as a acting like an escalation point for Tier 2 Service Desk.
Duties/Responsibilities:
Answer onsite specific and overflow calls to the Helpdesk, create support tickets, track time, and document issue resolutions
Resolve basic desktop issues involving PC hardware, peripherals, and standard software such as The Microsoft Office Suite
Work with imaging software to configure and deploy workstations
Install and configure basic software.
Identify network and server related issues in a timely manner and resolve or be able to clearly describe the issue to upper level support personnel.
Other duties as assigned
Job Requirements:
Education: Bachelor’s degree in Computer Science, Engineering or related field
Minimum of 1-3 years’ experience
Understanding of high-level technical documentation
Experience with Microsoft Desktop and Server Operating Systems, Active Directory, Exchange, and O365
Understanding of IP networks, VLANs, VPNs, ACLs, DHCP, DNS
Strong desire to learn new technologies and advance career
Ability to work effectively both on your own and as a member of a team
Experience with Legal Document Management Software Products (iManage, WorldDox, NetDocuments) a huge plus
Desire to achieve certifications in the IT field including CompTIA, Microsoft, Cisco, etc.
Working hours – US shifts – Rotational
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