Zones Corporate Solutions Pvt. Ltd Looking for Service Desk Analyst- L1 at Bengaluru, Karnataka Full Time

Greetings from Zones Corporate Solutions!!!

We have opening for L1 Service Desk Analyst role with our organization. Please find below Job description and company profile:

Company Overview

Zones provides comprehensive IT solutions to customers across the country and around the world. And we do it extremely well. In fact, we’ve taken pride in becoming experts in all things tech for more than 30 years. But we don’t do it alone. We collaborate with industry-leading partners who help us deliver customizable solutions and positive business outcomes to meet the needs of those we serve.

Our expertise revolves around our four Solution Environments – Workplace Modernization, Network Optimization, Data Center Transformation, and Security Fortification.

With a global team of over 2,000 hardware and software specialists, serving solutions that align with the needs of today’s businesses has become our number one area of focus. The goal is simple – to enhance your return on investment, improve efficiency, and optimize workflows.

Our reach spans to more than 80 countries – from Seattle to Sydney, Dallas to New Delhi, and far beyond.

Position Overview:

Rotational Shifts

Location : Domlur, Koramangala

Role: L1 Service Desk

Job Description:

• Perform customer support to client via telephone, chat, email support or tickets.
• Provide Level 1 triage and resolutions such as password resets and account unlock for reported incidents and requests.
• Provide connectivity support for home users which includes network routers, broadband, cabling, Citrix, Virtual Technologies, and VPN
• Perform customer call backs as required
• Providing Apple, Windows, Chromebook device support over the phone.
• Providing smartphone assistance for in home connectivity.
• Assist users with set up of home equipment and provide troubleshooting assistance if needed.
• Assisting with troubleshooting issues using remote management software.
• Using specific tools to diagnose issues, make recommendations for resolution.
• Using problem-solving and people skills to ensure swift resolutions to technical issues.
• Testing, troubleshooting, and diagnosing computer error messages and failures.
• Escalate issues to next level support if needed
• Learn and become knowledgeable of customer products and services
• Demonstrate effective soft skills, active listening skills and ability to empathize with customer’s situation
• Effectively manage length of calls, handle time, and after call work.
• Provide a high first call resolution rate
• Promote teamwork and contact center success
• Providing 5-star customer service.

If you find above position suitable, Revert us back on this Email with below details:

Current CTC

Expected CTC

Notice Period

Current Location

Reason for change

Job Type: Full-time

Salary: Up to ₹35,000.00 per month

Benefits:

• Food allowance
• Health insurance
• Leave encashment
• Paid time off
• Provident Fund

Schedule:

Supplemental Pay:

• Performance bonus
• Shift allowance

Experience:

• Technical support: 1 year (Preferred)

Language:

Expected Start Date: 11/04/2022