JD:
Responding to client support requests.
Contacting clients to find out the nature of the problem.
Troubleshooting the hardware and software issues.
L1/L2 support.
Helpdesk ticketing tool skills.
Willing to work in UK shift.
Able to resolve the issue remotely.
Need to handle day-2-day IT issue.
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer software.
Troubleshooting networking and connection issues.
Advising on hardware and software upgrades.
Providing the basic training on computer operation and management.
Completing the job reports and ordering supplies.
Proven work experience as desktop support engineer and support technician.
Ability to solve complex hardware and software issues.
Good written and verbal communication skills.
Zones offers a comprehensive Benefits package
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value, they bring into our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Personal Accident Cover to handle the uncertainties of life, flexible leave policy to balance their work life and much more.
At Zones, work is more than a job – it’s an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
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