Zoom Looking for Sr. IT Delivery Manager (Quote to Cash) at Remote Full Time

Our people make all the difference in our success.

Zoom is looking for a Senior IT Delivery Manager that will support business solutions in our CPQ, Order to Cash and other supporting systems. This position will be dynamic and challenging and we are looking for the right individual that can help Zoom’s larger commitment to provide support to both our internal and external partners.

As an IT delivery manager, you will manage number of Solution architects, BSA in multi-facet domain to provide exceptional leadership and support of CPQ (Configure, Pricing and Quoting), OTC (Order to Cash), Subscription Billing, Payments, and Invoice processing on the AWS Cloud-Native, Zuora and Oracle platform.

If you are excited about the potential of leading Zoom’s continued evolution into an agile, nimble, customer-obsessed enterprise application organization, then this role is for you!

KEY RESPONSIBILITIES

• Lead a team of Solution architects, domain SMEs, Technical Engineers in

managing and coming up with complex solutions for applications using Cloud-

Native, Zuora and Oracle Cloud based technologies.

• Translate functional demands to solution driven roadmap.
• Be a mentor to the employees in your team
• Work with the team to design solutions that leverage best practices and introduce new technologies
• Strong functional and technical knowledge on CPQ, Order to Cash business

capabilities

• Partner with the On-shore (US) technical and functional teams and leadership on

effective prioritization and meet delivery commitment.

• Establish strong partnership with Business stakeholders, BSA to refine Establish

detail technical tasks and deliverables and communicate status, risks and issues

to both technology and business leadership

• Engage in with BSA, architects and technical leads and/or lead code reviews to

ensure best practice coding processes

• Work with release manager to plan releases and release schedules
• requirements; work efficiently in a cross-functional team across multiple projects
• Understand and be able to identify bottlenecks across the system and evaluate

performance of various components

• Analyze, evaluate and propose technologies to efficiently address product

requirements in the software design

• Execute full lifecycle software development using standard Out of the Box

configurations, Config rules, Zuora APIs, Oracle’s APIs and cross-functional

module of Zuora & Oracle applications.

• Advanced knowledge and practical experience with application design principles,

patterns, and practice in order to provide immediate short- and long-term

solutions

• Review and debug existing source code and resolve support requests for existing environments

QUALIFICATIONS:

• Engineering / CS / MIS degree (Bachelor’s; graduate degree a plus) and 10+

relevant industry experience

• Have at least 8+ years of experience as a manager leading a SaaS business

applications including robust technical hands-on experience in CPQ, Order to

Cash, Subscription Billing, Tax, Payment and Invoice Management and related

best of breed capabilities.

• Deep technical & functional hands-on experience in the Oracle and Zuora

platform, technology and integrations including workflows, scripting, APIs design

& development are mandatory.

• Experience with dev/data ops, CI/CD to enable the team to move at scale.
• Proven track-record of solving complex data processing and storage challenges

through scalable, fault-tolerant architecture

• Significant prior experience in designing and building highly scalable and reliable

solutions using Zuora and Oracle cloud applications.

• Software development experience with proficiency in building micro services and

process services via enterprise middleware Mulesoft.

• Prior experience in coming up with extended scalable solutions in the cloud

(AWS) and data technologies such as Snowflake, SQL/NoSQL and or columnar

databases.

• Managed team members, org development and accountable for career

development of team members.

• Highly positive and collaborative individual that excels at developing working

relationships, building consensus, and fostering trust and collaboration at all

levels.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies are the driver of our success. To. make sure that our products and culture continue to incorporate everyone ‘s perspectives and experience we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected].

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom’s Workstyles.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

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