What: ZPE Systems addresses the pain in infrastructure reliability, holistic security and personnel shortage of large enterprises & digital service providers— including 6 of the top 10 global tech giants – by delivering on what Gartner calls Infrastructure Hype automation.
How: Enterprises trust ZPE’s Intel-based serial consoles, services routers, sensors, zero-touch zero-trust provisioning and cloud managed out-of-band automation, to eliminate human error and operate an agile, easy to manage, secure and resilient infrastructure from datacenter to distributed edge at scale.
Summary: The qualified technical support specialist will possess strong customer service abilities assisting ZPE Systems customers with technical issues or questions relating to all ZPE products and features. Their duties include taking phone calls from customers or communicating with them through email to create tickets in order to help customers diagnose technical issues.
Requirements:
Responsibilities:
· 24/7 Customer Service coverage for ZPE products and features
· Will work in shifts, in rotation. There will be night shifts.
· Answer emails via Ticket system
· Answer phone calls and log into Ticket system with as much information as possible.
· Provide possible solutions, ask for more data, to understand the issue being reported
· Participate in weekly team meetings
· Help QA with bugs verification
Job Type: Full-time
Pay: ₹10,870.69 – ₹20,970.50 per month
Benefits:
Schedule:
Ability to commute/relocate:
Education:
Experience:
Language:
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