ZS’s India Capability & Expertise Center (CEC) houses more than 60% of ZS people across three offices in New Delhi, Pune and Bengaluru. Our teams work with colleagues across North America, Europe and East Asia to create and deliver real world solutions to the clients who drive our business. The CEC maintains standards of analytical, operational and technological excellence across our capability groups. Together, our collective knowledge enables each ZS team to deliver superior results to our clients.
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IT Program Associate at ZS IT team will be responsible for providing supports to all global users on their software needs. Primarily handles software asset management activities like creating, updating, tracking, monitoring, and maintaining software licenses in software management database, as well as monitoring application usage, and reporting compliance of software usage. IT Program associate works with different vendor to get the quote, review them internally and post approval process them for procurement. Working on opportunities to target unused or restricted software for re-harvest/redeployment. Person is responsible for tracking, Maintaining, and auditing the software records on periodic basis.
Responsibilities
Review new software requests for accuracy and adherence to standards and policies
Responsible for collecting the information from end users and coordinating with additional support team to review the software needs.
Initial assessment, research, and resolution of basic incidents and requests regarding use of software and components.
Work with requestors on alternative options, and ensure the necessary data is captured for compliance, procurement.
Escalate compliance matters, standards or policy deviations, and other software related issues to internal escalation teams
Compile and maintain inventory of company software and systems assets for the purpose of tracking their corresponding licenses.
Administer license change management and license closure.
Utilization of the Inventory Tools/ Central repository for optimized use of software licenses / re-harvest or redeployment
Ensures the end-to-end user experience and acts as a single point-of-contact for the end user.
Periodic review of SaaS / critical tools to ensure that they are compliant with terms of usages
Assignation of licenses or removal for various tools.
Supporting various IT functions for operational support.
Prepare of various reporting ranging from software status to financial spends
Responds to requests from managers, and team members, for specific Programs
Other duties as assigned.
Qualifications/Must Have Skills
Possess Bachelor’s degree in information technology, computer science, or business administration, or in another related field
2 to 4 years of experience in software asset management
Ability to translate licensing terms and conditions in License agreements
Strong knowledge of contract, licensing, and data privacy regulations/laws and best practices
Strong communication, interpersonal, team oriented, organizational, and service mindset.
Proactively identify cost savings opportunities relating to software and software maintenance
Strong end user service skills
Self-motivated, goal oriented, and an innovative thinker
Ability to work both independently and in a team-oriented, collaborative environment.
Familiar with Microsoft O365 tools
Able to prepare the reports in tools like excel.
Must be able to handle multiple tasks and ensure proper follow up is maintained
SAM certified professional will be a value add.
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ZS is a global consulting firm. Fluency in English is required; additional fluency in at least one European or Asian language is desirable.
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
ZS offers a competitive compensation package with salary and bonus incentives, plus an attractive benefits package. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
ZS is committed to providing and maintaining a safe workplace. Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination will be required. Religious/Medical Exemptions can be requested on a limited basis upon hire.
NO AGENCY CALLS, PLEASE.
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