ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.
ZS’s India Capability & Expertise Center (CEC) houses more than 60% of ZS people across three offices in New Delhi, Pune and Bengaluru. Our teams work with colleagues across North America, Europe and East Asia to create and deliver real world solutions to the clients who drive our business. The CEC maintains standards of analytical, operational and technological excellence across our capability groups. Together, our collective knowledge enables each ZS team to deliver superior results to our clients.
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ZS IT Support teams are aligned with the company’s business strategy and operating model and aims to provide its 10000 plus employees and their clients the right tools and information for high performance. The IT organization focuses on providing products and services to ZS to ensure successful business outcomes. This involves providing a scalable, sustainable and reliable IT infrastructure, customized applications, messaging and collaboration products, Business Intelligence and Database administration support along with a reliable 24*7 uninterrupted high-quality technology support services.
Technical Support Associate
We seek applicants for Technical Support Associate position in our Pune, India office. Technical Support Associates support the work activities of the Network Administrator, maintaining a user environment consisting of laptop and desktop computers running the standard suite of business applications. This position serves on the local IT team supporting 1,100 users in our two India offices. The position will support local users, as well as remotely supporting other users in India, China, Japan and possibly other global offices.
Responsibilities:
Asset Management – Perfect expertise in maintaining IT assets through complete life cycle (Forecasting, vendor verification, negotiation, purchase, commissioning, maintaining, repairing, replacing and decommissioning/disposal). Ultimately striving for maximum level of service in the most cost-effective manner.
Effective in asset tool management e.g. ServiceNow preferred.
Mobile device management – Apple iOS and Samsung Android platforms.
Expertise in MS Word, strong Excel skills, IT asset Management tools, Project Management
Internal and external audit experience.
Take care of asset management for remote global offices
Operational experience in remote and challenging environments.
Knowledge of ITIL process for asset decommissioning
Basic idea on ticketing tool – ServiceNow would be added advantages
Installing and configuring computer hardware operating systems and applications.
Installing and support printers, VC equipment’s, zoom equipment’s
Effective management of relationship with external partners ensuring continued service delivery and customer satisfaction
Flexible with work timings and shifts.
Excellent verbal and written communication skill.
work from office mandatory
Qualifications:
BS/BE with record of high academic achievement
A+ certification or Microsoft Certified Systems Administrator
Eagerness to contribute in a team-oriented environment
Ability to work methodically and analytically in a quantitative problem-solving environment
Excellent leadership, communication and organizational skills
Strong customer service skills
Willingness and ability to travel as needed (both within India and internationally) for projects
Candidates must possess work authorization in India
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ZS is a global consulting firm. Fluency in English is required; additional fluency in at least one European or Asian language is desirable.
Candidates must possess work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
ZS offers a competitive compensation package with salary and bonus incentives, plus an attractive benefits package.
NO AGENCY CALLS, PLEASE.
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