Our most valuable asset is our people.
At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and
make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. Learn more
:
ZS’s Corporate Enterprise Functions operate the firm’s core internal functions. Our global teams comprise team-oriented, pragmatic and results-driven people who thrive in a challenging work environment. Our people come from diverse backgrounds but share a passion for quality customer service and dedication—whether our customer is a client or another ZS employee.
Information Technology provides internal information technology solutions and support for ZS, including custom enterprise Web and ERP applications, IT infrastructure and technology support.
IT HELP DESK ASSOCIATE
We seek IT Help Desk Associates to join our Pune, India office. IT Help Desk Associates handle 1st level support calls from ZS offices worldwide in a user environment consisting of laptop and desktop computers running the standard suite of business applications.
Responsibilities:
Troubleshooting IT-related issues for a user population of ZS employees and clients using ZS proprietary software via telephone and remote access
Common query topics include: VPN via RSA soft token, IP telephony, Active Directory and Exchange, network connectivity, file server and file share access, application-specific issues);
Complete administrative tasks, such as tracking help desk calls, assisting with organizational efforts and asset management;
IT team projects as assigned.
Qualifications:
Bachelor’s degree required, Master’s degree desirable;
1-2 years of relevant experience in customer support, or as a Helpdesk Associate (preferred);
A+ certification or Microsoft Certified Systems Administrator;
Ability to approach problem-solving methodically and analytically;
Strong oral and written communication skills;
Strong customer service orientation;
Professional appearance and demeanor, with ability to exercise good judgment and discretion;
Ability to work varied hours, enabling support in a 24/7 environment;
Ability to travel between offices, primarily within India.
:
Perks & Benefits:
ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Considering applying?
At ZS, we’re building a diverse and inclusive company where people bring their passions to inspire life-changing impact in global healthcare and beyond. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don’t meet 100% of the requirements listed above.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To Complete Your Application:
Candidates must possess or be able to obtain work authorization for their intended country of employment.
ZS is committed to providing and maintaining a safe workplace. In order to keep its employees safe, ZS recommends that all its employees and contractors be fully vaccinated against COVID-19. Proof of vaccination can be voluntarily provided upon acceptance of offer of employment.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.zs.com
Candidate should be Minimum Diploma holder/graduate. Candidate should have done any certification ( Not Mandatory) Candidate should have Minimum 3+...
Apply For This JobGurugram RSS Feed looking for Flutter Developer who are passionate about building high performance, reusable and reliable code. Have a...
Apply For This JobJoin the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech...
Apply For This JobID: 19778 Posted: 11/8/2022 Location: Bangalore South, Category: Java Technologies Job Type: Permanent Description Establishing establishing CI/CD pipelines using Bitbucket,Bamboo,Jenkins...
Apply For This JobJob Title – Sr IT Recruiter Skills & Responsiblities: 3+years of Hardcore IT Recruitment Must have prior hiring experinece in...
Apply For This JobJob Description: The Technical Support Analyst assists employees with a wide array of computing and other technical issues on a...
Apply For This Job