THE ROLE
The IT Director of Service Management is a strategic leadership position responsible for overseeing the development, implementation, and optimization of IT service management processes and practices within the organization. This role plays a crucial part in ensuring the delivery of high-quality IT services that align with business objectives and meet or exceed customer expectations. This role will be accountable for worldwide delivery of the customer support experience.
What You’ll Achieve
This is a location specific position that requires you to come into the office regularly to be most effective.
What You’ll Need To Be Successful
#ZEOLife at Zuora
As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs” are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.
As Part Of Our Commitment To Building An Inclusive, High-performance Culture Where ZEOs Feel Inspired, Connected And Valued, We Support ZEOs With
Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.
Location & Work Arrangements
Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.
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